By Abhinandan Jain, Chief Growth Officer, Startek | Mar 15, 2024 | CCS, CCW, CX Blog
What is call center gamification? In the dynamic landscape of customer service, the pivotal role of contact center agents cannot be overstated. These frontline heroes serve as the face and voice of organizations and are tasked with delivering exceptional experiences...
By Mark Levy | Feb 14, 2024 | CCS, CCW, CX Blog
Part 1: The Sinking Feeling That sinking feeling after receiving scathing criticism of your creation – we’ve all been there. Suddenly, the hours you spend pouring your passion into the experience for your product or service feel questioned. It stings, but what...
By Steve Seidl, BPO Sales Leader, Customer Experience, Alta Resources | Feb 14, 2024 | CCS, CCW, CX Blog
Exceptional customer service is the cornerstone of any successful business. It goes beyond meeting customers’ basic needs; it’s about exceeding their expectations and creating memorable experiences. In today’s competitive landscape, where customers have numerous...
By Rohan Sharma, Co-Founder and Chief Product Officer, Campaign AI, Advisor, UCLA Anderson School of Management | Jan 17, 2024 | CCS, CCW, CX Blog
Introduction Straight talk – customer service is at another crossroads, with generative AI leading the charge this time around. More than just a tech upgrade, it’s a game-changer, poised to boost efficiency but almost certain to dilute empathy. We’re moving...
By Kiana Phi | Jan 17, 2024 | CC, CCS, CCW, CX Blog
Participants at the 19th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange held in Huntington Beach, California, left with a wealth of ideas and strategies to address current and emerging industry challenges. As a case in point, in her...
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Aug 22, 2023 | CC, CCE, CCS, CCW, CX Blog
At the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange, participants chose between six interactive brainstorming sessions and crowdsourced solutions to some of today’s most pressing customer service challenges. Read on for key ideas and...
