GenAI: The Next Step
The public launch of OpenAI’s ChatGPT in November 2022 marked a significant milestone in the development of generative AI technologies. These advancements have spurred considerable interest and debate, with rapid (albeit uneven) development in applications across...
Transforming Expectations: The Influence of Generational Dynamics
As society continues to evolve, business leaders are focusing significant attention on the expectations of Generation Z and millennials—both as consumers and employees. This emphasis is well-founded, given that their growing influence is poised to drive substantial...
Competing on Employee Experience
Introduction Namrata Rathore, Assistant Vice President of Orlando Health Medical Group recently led a virtual event for Frost & Sullivan’s Customer Engagement Leadership Council.  Here are key insights from the discussion, highlighting the importance of a positive...
Growth Opportunities in Global Contact Center Solutions: Embracing Disruptive Technologies and Strategic Alignment to Enhance Customer Experience
