The Top 5 Takeaways from Customer Experience 2024
Remember the fundamentals, solve your customer’s problems and other essential insights Last month, customer contact leaders from around the country gathered in sunny Orlando, Florida to attend Customer Experience 2024. This dynamic and highly interactive event was...
GenAI: The Next Step
The public launch of OpenAI’s ChatGPT in November 2022 marked a significant milestone in the development of generative AI technologies. These advancements have spurred considerable interest and debate, with rapid (albeit uneven) development in applications across...
Transforming Expectations: The Influence of Generational Dynamics
As society continues to evolve, business leaders are focusing significant attention on the expectations of Generation Z and millennials—both as consumers and employees. This emphasis is well-founded, given that their growing influence is poised to drive substantial...
Competing on Employee Experience
Introduction Namrata Rathore, Assistant Vice President of Orlando Health Medical Group recently led a virtual event for Frost & Sullivan’s Customer Engagement Leadership Council.  Here are key insights from the discussion, highlighting the importance of a positive...