Join the Customer Engagement Leadership Council
Navigate The New Era of Customer Engagement With Confidence The Customer Engagement Leadership Council, a Frost & Sullivan Professional Development Community, is the world’s foremost member-driven, global business leadership network for senior-level...
Four Key Themes from the 13th Annual Customer Contact Europe: A Frost & Sullivan Executive MindXchange
As I am writing this, the 13th Annual Customer Contact Europe: A Frost & Sullivan Executive MindXchange  has just concluded. The event took place in a fascinating location, Clontarf Castle in Dublin, which dates back to 1172. There was nothing medieval about the...
Bots, Blockchain and Building a Customer-Centric Company
Q&A with Jerry Leisure Currently, Vice President, Customer Success, at Forte, a gaming technology platform, thought leader Jerry Leisure’s background spans several industries, including computer software, logistics, and recruitment. Yet, there has been one...
Train to the Vision
Earlier this year I was traveling to Great Falls, Montana on business. My travel began at 5 am on Sunday and included a 3-hour layover in Seattle, WA. A few minutes before my plane was scheduled to board, I closed my laptop and prepared to board. Suddenly, I heard “We...