Solve Your Most Pressing Customer Service Issues with Customer Engagement Leadership Council Membership
Join dozens of customer contact industry leaders on the Customer Engagement Leadership Council and benefit from invaluable opportunities to learn, network and grow your organization’s top and bottom line. Frost & Sullivan’s Customer Engagement Leadership Council...
Traditional Corporate Responsibility is Out!: BPOs Transforming Employee Engagement into a Competitive Advantage
This Frost Perspective will explore how large Business Process Outsourcers (BPOs) are redefining and expanding traditional Corporate Social Responsibility (CSR) to deeply engage their agents and employees within the local communities they serve. Much more than a...
How Improv Made Me a Better Call Center Agent
Contact center agents should absolutely never make up answers when speaking with customers. This is a difficult and serious job – definitely not a place for jokes. So how did performing wacky unscripted comedy prepare me for this business? A thousand possible...
Chat, Tap, Talk: Trends Shaping the Future of Customer Experience
