by Acquire BPO | Apr 4, 2019 | CCE, CCS, CCW
Customers want to get personalized experiences whenever they engage with companies and brands. This is the norm today. Customer experience is not just the sale itself but it starts from the moment they land on your site, to after sales. A pleasant customer journey can...
by Acquire BPO | Apr 4, 2019 | CCE, CCS, CCW
Almost every action consumers make involves a digital application, from looking for the best product, to shopping, to after-sales support, which makes up the entire customer journey. A single interaction no longer defines the entirety of a customer’s journey when...
by Acquire BPO | Oct 22, 2018 | CCW
Leveraging the right blend of human touch and automation can help deliver effective, personalized customer experiences. While IBM predicts that 85% of all customer interactions won’t involve a live agent by 2020, the real value of automation and artificial...
by Acquire BPO | Oct 19, 2018 | CCW
Knowing where to best communicate with your customers is essential in running a successful business. But keeping up can be difficult given customers tend to move across devices and channels such as phone, email, chat, mobile apps, SMS, IVR, social media, video chat...
by Acquire BPO | Oct 11, 2018 | CCW
Meeting expectations at the right channels Key findings about customer expectations and preferred communication channels Customers want frictionless transactions and proactive customer care across all touchpoints. In this CX-driven era, businesses can’t be complacent...
