Creating Geo-redundancy Through Nearshore Outsourcing
By: Outsource Consultants Creating Geo-redundancy Through Nearshore Outsourcing For most organizations, the stability of customer communication and the continuity of their services are what drive overall business success. For call centers that deal with a high volume...
Join the Customer Engagement Leadership Council
Navigate The New Era of Customer Engagement With Confidence The Customer Engagement Leadership Council, a Frost & Sullivan Professional Development Community, is the world’s foremost member-driven, global business leadership network for senior-level...
Four Key Themes from the 13th Annual Customer Contact Europe: A Frost & Sullivan Executive MindXchange
As I am writing this, the 13th Annual Customer Contact Europe: A Frost & Sullivan Executive MindXchange  has just concluded. The event took place in a fascinating location, Clontarf Castle in Dublin, which dates back to 1172. There was nothing medieval about the...
Bots, Blockchain and Building a Customer-Centric Company
Q&A with Jerry Leisure Currently, Vice President, Customer Success, at Forte, a gaming technology platform, thought leader Jerry Leisure’s background spans several industries, including computer software, logistics, and recruitment. Yet, there has been one...