It’s Time to Rewrite Your Employee Engagement Playbook
Low morale among contact center employees — often an organization’s front door to its customers — is at a crisis point. More than three-quarters of customer experience (CX) leaders say low morale/engagement among their staff is challenging. It’s time for a change. “I...
HEADLINER – The Unlock that is Empowerment
Presented by: Monica Rothgery Chief Operations Officer KFC US
Top Takeaways from the 18th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange
Frost & Sullivan held yet another successful customer contact event, with executives staying engaged throughout the three days of interactive sessions. Many participants enthusiastically shared that the event was “amazing” and like no other event they have...
EXECUTIVE INSIGHT
Six Questions You Should Ask About CX Implementation
INTRODUCTION At the 18th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange in Tucson, Arizona last week, John Bord, Customer Experience Manager, Tucson Electric Power, offered guidelines and lessons learned implementing successful customer...
