Crowdsourcing Solutions to Your Most Vexing Customer Service Challenges
When thought leaders from TMX Finance, Dun & Bradstreet, Baxter Healthcare and others gathered in Tucson, Arizona for the 18th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange, they also led crowdsourcing sessions designed to gather...
How Baxter Healthcare Launched a Successful, Patient-Friendly Telehealth Program
Introduction – What is Telehealth? Telehealth is defined as the delivery and facilitation of health and health-related services including medical care, provider and patient education, health information services, and self-care via telecommunications and digital...
The Customer Engagement Leadership Council Announces 2023 Critical Issues
Areas of focus reflect current industry challenges and opportunities Frost & Sullivan’s Customer Engagement Leadership Council, a member-driven, business leadership network for senior-level executives in the customer experience, customer care and contact center...
The Chaos of the Customer
In a quote from “The Silence of the Lambs,” whilst Clarice was trying to figure out the seemingly unsolvable crime, she uttered, “so desperately random, it’s not random at all.” Are you trying to solve that seemingly unsolvable CX problem? Is everything about your...