By Dan Gamber | Dec 9, 2025 | CC, CCE, CCS, CCW, CX Blog
Headliner Video – Presented by Dan Gamber, Director of Experiences, Bridgestone Retail Operations, LLC
By Alpa Shah | Dec 9, 2025 | CC, CCE, CCS, CCW, CX Blog
Key Takeaways from the 21st Annual Customer Contact West: A Frost & Sullivan Executive MindXchange At Frost & Sullivan’s 21st Annual Customer Contact West: A Frost & Sullivan Executive MindXchange, industry leaders from various sectors gathered to discuss...
By Sean Albertson | Dec 9, 2025 | CC, CCE, CCS, CCW, CX Blog
Change is constant, and disruption rarely gives a heads-up. When everything is shifting (markets, customers, teams) how do leaders keep people focused, adapt quickly, and still deliver results? Headliner Sean Albertson gave a dynamic opening presentation on leading...
By Óscar Luis Marruenda Justicia | Nov 7, 2025 | CC, CCE, CCS, CCW, CX Blog
AI Takes the Stage  In recent years, customer service has undergone an unprecedented transformation driven by digitalization and, especially, by the emergence of artificial intelligence (AI). Companies have gone from relying almost exclusively on human agents and...
By Rachita Gandham | Nov 7, 2025 | CC, CCE, CCS, CCW, CX Blog
This blog is based on our analysis, AI Orchestration in CX – Powering Innovation & Transformation authored by Frost & Sullivan’s growth expert, Bernardin Arnason from the Contact Center Solutions team. From autonomous agents that think and act like humans, to...
By Andrea Hughes | Nov 7, 2025 | CC, CCE, CCS, CCW, CX Blog
According to a recent 2025 Business Education article, job burnout in customer service teams has reached an all-time high of 66%. I feel this deeply! During my two decades in customer service leadership, I have witnessed a noticeable shift in how employees are coping...
