CCW Archives

Q&A with Natalie D. Beckerman, Executive Vice President, Chief Business Officer, iQor

By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Aug 7, 2026 | CC, CCE, CCS, CCW, CX Blog

When Did You Stop Caring? The Call to Reignite Humanity in a World Obsessed with Efficiency Known as The Global Customer Experience Connoisseur, Natalie Beckerman is an internationally recognized titan in the world of customer experience. Her new book, When Did You...

Unlocking Competitive Advantage: The Strategic Power of Enterprise Customer Intelligence

By John Bord, Manager, Customer Experience, Tucson Electric Power | Aug 7, 2026 | CC, CCE, CCS, CCW, CX Blog

In today’s competitive landscape, organizations have access to more customer data than ever before. Advanced analytics, Artificial Intelligence (AI), Voice of Customer (VoC) ecosystems, Customer 360 platforms, and behavioral intelligence have dramatically expanded the...

HEADLINER AI Without Fear

By DanaShapir Alviene | Aug 7, 2026 | CC, CCE, CCS, CCW, CX Blog

Presented by DanaShapir Alviene, Chief Guest Officer, Breeze Airways

Customer Experience 2026: A Frost & Sullivan Executive MindXchange – Building the Architecture for Better Customer Service

By Sean Albertson | Jul 22, 2026 | CC, CCE, CCS, CCW, CX Blog

Key Themes, Takeaways, and Action Items from the Annual Event The Customer Experience 2026: A Frost & Sullivan Executive MindXchange brought together senior customer experience (CX), contact center, and customer operations leaders in Orlando, Florida from July...

Raising the Bar: Delivering Preemptive Customer Service

By Dan Gamber | Jul 15, 2026 | CC, CCE, CCS, CCW, CX Blog

Presented by Dan Gamber Director of Experiences Bridgestone Retail Operations, LLC

Building Products that Matter to the Customer

By Shri Nandan | Jul 15, 2026 | CC, CCE, CCS, CCW, CX Blog, Uncategorized

Company A built an extremely sophisticated, technically flawless platform and launched it with much fanfare. The president sent congratulatory notes, and the teams went out for happy hour. Two months later the customer experience metrics either stayed stationery or...

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Q&A with Natalie D. Beckerman, Executive Vice President, Chief Business Officer, iQor

Unlocking Competitive Advantage: The Strategic Power of Enterprise Customer Intelligence

HEADLINER AI Without Fear

Customer Experience 2026: A Frost & Sullivan Executive MindXchange – Building the Architecture for Better Customer Service

Raising the Bar: Delivering Preemptive Customer Service

Building Products that Matter to the Customer

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