Customer Survey Lessons
I have been called a glutton for punishment because I call a contact center every day of my career. No way. The lessons I’ve learned calling other contact centers have proven invaluable. I wouldn’t have had the career I’ve had without the years of “competitive...
Starting with Superior Customer Service
Despite all the advancements that have been made in technology to enhance customer experience, one thing remains the same – a personal touch to customer service is still the foundation of a best-in-class customer experience. According to Kristin Smaby in Being Human...
What Is a Customer Experience Strategy?
Nicolle Paradise Senior Director of Customer Experience ADP James Dodkins Founder and Customer Experience Rockstar Rockstar...
The True Measure of Customer Experience Comes from the Customer
The future of Customer Experience is ambient. As an organisation, the thinking culture must be: How do we make our customers lives easier and easier each day? How do we measure and assess the experience our customer has in order to understand if we are easy to do...