Fixes for your Most Vexing Customer Service Issues
Participants at the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange learned from exciting headliners, impressive panels and lively roundtable discussions. But few sessions were as solution-focused as THE FIX, Crowdsourcing Tactical...
2022 Case History on Achieving Digital Transformation
Moderated by: Aini Ali Vice President of Service Technology ADP Small Business Services Customer Engagement Leadership Council Member Moderated by: Laura Colon ADP Small Business Service Executive Sponsor ADP Abstract Digital transformation continues to evolve...
Contact Centers are Here to Stay: How an Intelligent Use of Contact Channels Delights Customers and Drives Efficiency
Abstract: Customers use the path of least resistance to get a resolution to their problem, increasing channel adoption to channels which companies know will provide quick, efficient servicing can be frustrating and more often than not, devalues the return on...
Where does culture show up in your service organization?
Have you ever taken a moment to ask yourself how you would define the culture in your organization? Not just at the corporate level, but within the service organization. Now, take a minute to think about the answers you would get if you asked your employees that...