Elevating Practices for Hiring Managers: How to Hire Right in a World of High Attrition and “Slim Pickins”
Where have all the humans gone? High rates of attrition and no humans to hire have put hiring management teams into a scramble to hire and hire anyone! Such extreme conditions mean interviewing managers have lowered the bar and are hiring anyone with a pulse. However,...
Tackling Engagement and Retention Challenges Amidst a Stress Endemic
Moderated by Andrew Deutscher, Founder, Regenerate
Session Abstract Your team is successful when they bring their creativity and their strategic thinking skills to the table. As a leader you must find creative solutions to address the chronic stress that stymies that and prevents workers from becoming disengaged or...
Headliner – It Takes Emotional Intelligence for Impactful and Quality Customer Interactions
FIRESIDE CHAT – What It Takes to Lead with Agility
Highlights from a thought leader discussion INTRODUCTION Natalie Beckerman, Senior Vice President, Global Call Center Operations, Leaf Home, and Alpa Shah, Global Vice President – CX Practice, Frost & Sullivan sat down for a “fireside chat” at the 18th Annual...