The Top 5 Takeaways from Customer Experience 2024
Remember the fundamentals, solve your customer’s problems and other essential insights Last month, customer contact leaders from around the country gathered in sunny Orlando, Florida to attend Customer Experience 2024. This dynamic and highly interactive event was...
Growth Opportunities in Global Contact Center Solutions: Embracing Disruptive Technologies and Strategic Alignment to Enhance Customer Experience
It Comes Down to Empathetic Communication and Human Connection
Darren Stavely, a 20-year financial services industry veteran who is obsessed with customer experience and solving big problems, passionately discussed getting back to the basics of remarkable customer service at the 20th Anniversary Customer Contact East: A Frost...
Your First 100 Days as a CX Leader
Congratulations! You’ve become the leader of a customer experience (CX) organization. Exciting times, right? When I first started leading CX teams, I learned quickly that it’s best not to start making broad proclamations right off the bat. The first 100 days are about...