HEADLINER VIDEO – Maximizing Value through Balanced Service Interactions
Headliner Video – Presented by Nate Brown Head of CX Advisory Metrics Sherpa
Master the Art of Executive Storytelling: From Analytics to Influence
In her Capstone presentation at the 21st Annual Customer Contact West: A Frost & Sullivan Executive MindXchange, Alisha Hightower discussed how executives can transform data-driven insights into compelling narratives that inspire action and drive strategic...
Headliner Video – Raising the Bar: Delivering Preemptive Customer Service
Headliner Video – Presented by Dan Gamber, Director of Experiences, Bridgestone Retail Operations, LLC
Elevating Customer Experience Through Strategic Innovation
Key Takeaways from the 21st Annual Customer Contact West: A Frost & Sullivan Executive MindXchange At Frost & Sullivan’s 21st Annual Customer Contact West: A Frost & Sullivan Executive MindXchange, industry leaders from various sectors gathered to discuss...