Executive Brief: Leveraging Evolving Technologies
Customer Engagement Leadership Council member Aini Ali recently led a virtual member event on the topic of Leveraging Evolving Technologies. Read on for some of the key insights and discussion takeaways shared, designed to help you navigate your organization’s...
Elevating Customer Experience: The Strategic Imperative for Contact Center Leaders
The landscape of customer experience (CX) is evolving rapidly and contact center leaders are tasked with managing a dynamic environment where technology innovation is helping reshape management of the customer journey. Amidst this changing environment, it is crucial...
CX Transformation Primer: 7 Tips for Continued Success
Customer experience transformation is happening whether organizations are ready for it or not. The longer a business waits, the wider the gap will become between them and their competitors who are further along on the journey. Along their quest, savvy customer...
Boss Mode: Level Up Your Leadership Skills
Leadership skills and gaming tactics might seem like two disparate realms, but a closer examination reveals profound synergies. By adopting strategies from the world of gaming, professionals can significantly enhance their leadership abilities in the workplace....