The Returns from Investing In your Customer Experience
By Stacy Sherman Customer Experience Strategist and Practitioner Over the years, we often hear “The customer is always right.” While “always” may not really be the case, companies are going out of their way to please customers to fuel business growth. This is...
Webinar on Demand
Customer Story: Maximize Human Capital to Increase Loyalty and Profitability
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5 Things Teams Can Do To Help Each Other Thrive While Working From Home
From a teamwork expert who has helped everyone from Google to the Oakland A’s
By Mike Robbins Motivational Speaker and Author Mike Robbins, LLC The coronavirus has had a significant impact on the world, the economy, and just about every aspect of our day-to-day lives. For those of us who are fortunate enough to have a job that allows us to work...
Get ready for Customer Contact VIRTUAL: A Frost & Sullivan Executive MindXchange Coming 9/22-9/24
Frost & Sullivan is thrilled to present our first Customer Contact VIRTUAL event. We’ve brought a growth mindset to our previously in-person Customer Contact Executive MindXchange, re-sizing, re-inventing, and re-invigorating it to offer a multi-dimensional...
The Road to Empathy
You can teach technical skills, but you can’t give someone a heart. It’s easy to say, “Hire for empathy,” but to do so quickly, and at scale is hard to execute. So, how can you teach empathy? Professor Google defines empathy as the ability to understand and share the...