From Cost Center to Value Center: The 5 A’s of Successful Customer Engagement
The state of customer engagement is in crisis. Veteran Tech Crunch reporter Ron Miller declared 2022 “the year customer experience died,” reflecting customers’ widespread frustration with impersonal and inefficient service interactions. While the situation...
EXECUTIVE BRIEF – Leveraging Emerging Technologies: Optimizing Automation, AI, and ChatGPT
In a recent brainstorm roundtable for Frost & Sullivan’s Customer Engagement Leadership Council, Mariano Gutierrez focused on the critical council issue of leveraging evolving technologies. Part presentation and part spontaneous group discussion, the session...
Navigating the AI Maze: How to Confidently Make AI Decisions for Your Business
In today’s technology landscape, artificial intelligence (AI) promises everything from streamlined operations to enhanced customer experiences. However, for many decision-makers, even those who are tech-savvy, determining how to successfully integrate AI into their...
Executive Insight Video: Are Your Digital Support Technologies Helping or Hindering Your Customer’s Experience?
