By Arretta Stivers | Dec 8, 2023 | CC
At the forefront of every thriving enterprise lies a fundamental truth: the customer experience is pivotal. It is this unwavering commitment to the consumer that shapes an organization’s reputation, profitability, and endurance in the marketplace. In...
By Kat Ketter | Dec 7, 2023 | CC
By Kat Ketter, AVP, Customer Experience, Jefferson Health Plans Contributor: Fannie Perrucci, Manager of Customer Experience, Jefferson Health Plans Not every customer interaction will be a pleasant one. Customer service team members have to ready themselves...
By Thomas Rocharz | Dec 7, 2023 | CC
Presented by Thomas Rocharz Director of Contact Centers Cape Air
By Alpa Shah, Global Vice President – CX Practice, Frost & Sullivan | Nov 15, 2023 | CC
INTRODUCTION The 19th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange brought thought leaders from around the globe to Huntington Beach, California, to tackle their challenges with other customer experience (CX) experts. Participants...
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Nov 15, 2023 | CC
Futurist speaker and university instructor Christina “CK” Kerley recently led a session entitled “Shock, Awe and AI” at Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach, California. CK, who has guided many Fortune 500 companies...
By Robert Globocki | Nov 15, 2023 | CC
Presented by Robert Globocki Vice President, Customer Experience and Billing Operations Hydro One
