Redefining Luxury in the Modern Contact Center Environment
In today’s competitive market, the concept of luxury extends beyond premium products and exclusive services. It encompasses exceptional customer experiences, especially within contact centers. As customer expectations evolve, defining luxury in a contact center...
How To Prioritize and Compartmentalize for Work Success and Life Satisfaction
What’s the difference between prioritization and compartmentalization? One entails putting things in order while the other means putting them into categories. You need these skills, and so do your teams, especially in a time where we’re working more hours and...
Valuable Insights from the 20th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange
Introduction Newsflash! This year’s 20th Anniversary Annual Contact West: A Frost & Sullivan Executive MindXchange, was recently held at the JW Marriott Starr Pass in Tucson. It was a unique meeting of innovative, enthusiastic and collaborative minds. The event...
Contact Center Solutions Outlook for 2024
During the COVID-19 pandemic, the Customer Experience (CX) industry saw a significant shift with the adoption of work-at-home (WAH) models and cloud-based contact center-as-a-service (CCaaS), driving investments up in 2021 and 2022. As companies aim to align CX with...