By Justin Robbins | Sep 12, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
“We will use your feedback to improve future experiences.” It is a phrase we have all seen at the end of customer surveys, splashed across landing pages, or embedded in transactional emails. It is a promise—a commitment to listen, learn, and act. But if we are being...
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & SullivanNatalie Beckerman | Sep 12, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Customer contact leader extraordinaire Natalie Beckerman, who has run top tier, large scale operations while driving transformation and change throughout her career, will be returning to lead another CX Women’s Leadership Alliance Workshop at Customer Contact West: A...
By Tom LeNoble | Aug 11, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
A resilient leader is someone who not only survives adversity but thrives in it, leading their teams with confidence and clarity. This article will delve into the key traits of resilient leaders, practical tips for building resilience, and real-world examples of...
By Alpa Shah | Aug 11, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Elevating CX Requires Alignment of ALL Stakeholders, Including Customers Introduction At Customer Experience 2025, held in LA recently, Frost & Sullivan hosted CX leaders across various industries, including retail, finance, healthcare, and automotive,...
By Maribeth Duggins | Aug 11, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Presentation by Maribeth Duggins Director, Customer Insights McKesson
By Lucie Hyde | Jul 16, 2025 | CC, CCE, CCS, CCW, CX Blog
Content creators often approach AI with concern. Will the new technology put us out of a job? Is the pursuit of greatness in customer experiences dead? Can AI really match the quality of human-created content? These same questions have emerged frequently as we’ve...
