Elevating Customer Experience Through Strategic Innovation
Key Takeaways from the 21st Annual Customer Contact West: A Frost & Sullivan Executive MindXchange At Frost & Sullivan’s 21st Annual Customer Contact West: A Frost & Sullivan Executive MindXchange, industry leaders from various sectors gathered to discuss...
Staying Agile Amid Disruption: Lead from Your CORE to Turn Uncertainty into Advantage
Change is constant, and disruption rarely gives a heads-up. When everything is shifting (markets, customers, teams) how do leaders keep people focused, adapt quickly, and still deliver results? Headliner Sean Albertson gave a dynamic opening presentation on leading...
The Impact of the Digital Age on Customer Service
AI Takes the Stage  In recent years, customer service has undergone an unprecedented transformation driven by digitalization and, especially, by the emergence of artificial intelligence (AI). Companies have gone from relying almost exclusively on human agents and...
What AI Brings to the Future of Customer Experience: Using Agentic AI, Embedded Security, and Next-Gen Knowledge Management to Drive Brand Loyalty
This blog is based on our analysis, AI Orchestration in CX – Powering Innovation & Transformation authored by Frost & Sullivan’s growth expert, Bernardin Arnason from the Contact Center Solutions team. From autonomous agents that think and act like humans, to...