By Óscar Luis Marruenda Justicia | Nov 7, 2025 | CC, CCE, CCS, CCW, CX Blog
AI Takes the Stage  In recent years, customer service has undergone an unprecedented transformation driven by digitalization and, especially, by the emergence of artificial intelligence (AI). Companies have gone from relying almost exclusively on human agents and...
By Rachita Gandham | Nov 7, 2025 | CC, CCE, CCS, CCW, CX Blog
This blog is based on our analysis, AI Orchestration in CX – Powering Innovation & Transformation authored by Frost & Sullivan’s growth expert, Bernardin Arnason from the Contact Center Solutions team. From autonomous agents that think and act like humans, to...
By Andrea Hughes | Nov 7, 2025 | CC, CCE, CCS, CCW, CX Blog
According to a recent 2025 Business Education article, job burnout in customer service teams has reached an all-time high of 66%. I feel this deeply! During my two decades in customer service leadership, I have witnessed a noticeable shift in how employees are coping...
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Oct 1, 2025 | CC, CCE, CCS, CCW, CX Blog
A conversation with Mark Levy, Author and Head of Consumer Product and Customer Experience at Frontier Communications Frost & Sullivan recently caught up with Mark Levy, Head of Consumer Product and Customer Experience at Frontier Communications, to talk about his...
By Tom LeNoble | Oct 1, 2025 | CC, CCE, CCS, CCW, CX Blog
The customer experience landscape is in the midst of a profound shift. Hybrid and remote contact centers are no longer temporary responses to a global disruption; they are the new operating model for many organizations. Yet while the structures have changed, one thing...
By Paola Bianchi | Sep 12, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Succeeding in a New Age of Digitally Powered Customer Interaction was the theme of Customer Experience 2025: A Frost & Sullivan Executive MindXchange, an outstanding event held in Los Angeles recently. This highly interactive, two-day happening provided a forum...
