Customer Personalization: The time is now for customized experiences
Presented by Gordon Littley Managing Director, Global Customer Experience Practice Verizon In recent years customer personalization has become ubiquitous. Consumers have come to expect a growing variety of customized experiences. Today, they are even willing to change...
CC Awards Program Opens to Recognize Excellence in Customer Service in 2019
Frost & Sullivan prepares to honor companies leading the customer service industry, rewarding excellence and outstanding achievement across a broad range of categories Customer service leaders and service providers from around the world are invited to nominate...