By Tom LeNoble | Aug 11, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
A resilient leader is someone who not only survives adversity but thrives in it, leading their teams with confidence and clarity. This article will delve into the key traits of resilient leaders, practical tips for building resilience, and real-world examples of...
By Alpa Shah, Global Vice President of Customer Experience, Frost & Sullivan | Aug 11, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Elevating CX Requires Alignment of ALL Stakeholders, Including Customers Introduction At Customer Experience 2025, held in LA recently, Frost & Sullivan hosted CX leaders across various industries, including retail, finance, healthcare, and automotive,...
By Maribeth Duggins | Aug 11, 2025 | CC, CC Awards, CCE, CCS, CCW, CX Blog
Presentation by Maribeth Duggins Director, Customer Insights McKesson
By Lucie Hyde | Jul 16, 2025 | CC, CCE, CCS, CCW, CX Blog
Content creators often approach AI with concern. Will the new technology put us out of a job? Is the pursuit of greatness in customer experiences dead? Can AI really match the quality of human-created content? These same questions have emerged frequently as we’ve...
By Patricia Jacoby, Senior Content Specialist, Marketing, Frost & Sullivan | Jul 15, 2025 | CC, CCE, CCS, CCW, CX Blog
Participants at the 21st Annual Customer Contact East: A Frost & Sullivan Executive MindXchange in Fort Lauderdale benefited from a wealth of industry insights and growth strategies shared in panel discussions, Executive Insight sessions, roundtables and more....
By Anindya Sundar Das | Jul 15, 2025 | CC, CCE, CCS, CCW, CX Blog
Presentation by Anindya Sundar Das Senior Director, Head of Global Service Design Uber
