By Stacy Sherman | Jan 13, 2026 | CC, CCS, CCW, CX Blog
When a Partner Missteps, Your Brand Pays the Price Picture this: a customer uses your platform, redeems loyalty points, and expects a high-quality, reliable experience. But then something goes wrong. They receive cancellation notices, vague support responses, and no...
By Nate Brown, Senior Director of Customer Experience, Arise Virtual Solutions, Incorporated | Jan 13, 2026 | CC, CCE, CCS, CCW
Headliner Video – Presented by Nate Brown Head of CX Advisory Metrics Sherpa
By Alisha Hightower | Jan 13, 2026 | CC, CCS, CCW, CX Blog, Uncategorized
In her Capstone presentation from the 21st Annual Customer Contact West: A Frost & Sullivan Executive MindXchange, Alisha Hightower discussed how executives can transform data-driven insights into compelling narratives that inspire action and drive strategic...
By Dan Gamber | Dec 9, 2025 | CC, CCE, CCS, CCW, CX Blog
Headliner Video – Presented by Dan Gamber, Director of Experiences, Bridgestone Retail Operations, LLC
By Alpa Shah | Dec 9, 2025 | CC, CCE, CCS, CCW, CX Blog
Key Takeaways from the 21st Annual Customer Contact West: A Frost & Sullivan Executive MindXchange At Frost & Sullivan’s 21st Annual Customer Contact West: A Frost & Sullivan Executive MindXchange, industry leaders from various sectors gathered to discuss...
By Sean Albertson | Dec 9, 2025 | CC, CCE, CCS, CCW, CX Blog
Change is constant, and disruption rarely gives a heads-up. When everything is shifting (markets, customers, teams) how do leaders keep people focused, adapt quickly, and still deliver results? Headliner Sean Albertson gave a dynamic opening presentation on leading...
