CX 1.0 to 3.0: New Journeys for New Customer Expectations By Tracy Robertson, Former Global VP, Customer Experience & Marketing, Kimberly-Clark | Oct 1, 2021 | CC, CCE, CCS, CCW, CX Blog | 0 comments ← Previous Post Realizing the Benefits of Collaborative Performance Tracking Next Post → 10 Lessons from a Workforce Manager You may also like Q&A with Natalie, Beckerman, Global Head, Customer Support Operations, IHG Hotels & Resorts The Brand is the Experience — Not the Ad Tellerless Branches: Improving CX through Digital Transformation
