CX 1.0 to 3.0: New Journeys for New Customer Expectations By Tracy Robertson, Former Global VP, Customer Experience & Marketing, Kimberly-Clark | Oct 1, 2021 | CC, CCE, CCS, CCW, CX Blog | 0 comments ← Previous Post Realizing the Benefits of Collaborative Performance Tracking Next Post → 10 Lessons from a Workforce Manager You may also like Your Customer eXperience Is Only as Strong as Your Weakest Partner HEADLINER VIDEO – Maximizing Value through Balanced Service Interactions Master the Art of Executive Storytelling: From Analytics to Influence