Who Should Lead Customer Experience (CX)? By Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft | Jan 9, 2020 | CX Blog | 0 comments ← Previous Post The Power of Turning a Customer Experience into a Positive Memory Next Post → The Five Cs of True Omnichannel Experiences You may also like EXECUTIVE BULLETIN – Raising the CX Bar with a Unified Data and Analytics Strategy The Biggest Lie We Tell Our Customers Empowering Women in CX: Leadership Alliance Workshop Returns to Frost & Sullivan’s 21st Annual Customer Contact West
