Who Should Lead Customer Experience (CX)? By Gabriele Masili, Global Chief Technology Officer, Customer Service & Support, Microsoft | Jan 9, 2020 | CX Blog | 0 comments ← Previous Post The Power of Turning a Customer Experience into a Positive Memory Next Post → The Five Cs of True Omnichannel Experiences You may also like Your Customer eXperience Is Only as Strong as Your Weakest Partner Master the Art of Executive Storytelling: From Analytics to Influence Headliner Video – Raising the Bar: Delivering Preemptive Customer Service