AN INTERACTIVE EVENT EXPERIENCE LIKE NO OTHER
Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly a event experience like no other.
DIGITAL IS HERE
Digital transformation of the contact center has advanced significantly: Digital channels are now a must-have to remain relevant to your customer. It’s time to assess-or reassess-your priorities and put in place the necessary resources and organizational structure for the biggest impact.
RETENTION IS THE CHALLENGE
Retaining the talent you’re competing for is paramount. You must be prepared to meet the rising expectations your team has of their role, their day-to-day, and their future in the organization.
YOUR CUSTOMERS EXPECT MORE
The pandemic changed customer expectations forever. Your customer is your true north, their behavior continues to shift, and you must be agile enough to quickly adapt to these changes.
YOU STILL HAVE TO BE “ALL THAT”
Amidst all the disruption, innovation, and consumer upheaval comes the unabated demand for operational efficiency and effectiveness. Plan for the “must have” people, process, and technology needed to meet the expectations placed on you by senior management.
INSPIRE YOUR PEERS, COLLEAGUES AND YOUR INTELLECTUAL CURIOSITY
Our events are designed for you to open up your most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change.
You’ll Collaborate With:
The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.
Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:
- Contact Centers
- Customer Experience
- Customer Satisfaction and Loyalty
- Customer Analytics
- Customer Care
- Customer Service
- Customer Support
- Customer Strategy
- Quality Assurance