AN INTERACTIVE EVENT EXPERIENCE LIKE NO OTHER

Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly a event experience like no other.

 

Why Participate

Accelerate Growth CX

DIGITAL IS HERE

Digital transformation of the contact center has advanced significantly: Digital channels are now a must-have to remain relevant to your customer. It’s time to assess-or reassess-your priorities and put in place the necessary resources and organizational structure for the biggest impact.

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RETENTION IS THE CHALLENGE

Retaining the talent you’re competing for is paramount. You must be prepared to meet the rising expectations your team has of their role, their day-to-day, and their future in the organization.

Accelerate Growth CX

YOUR CUSTOMERS EXPECT MORE

The pandemic changed customer expectations forever. Your customer is your true north, their behavior continues to shift, and you must be agile enough to quickly adapt to these changes.

Accelerate Growth CX

YOU STILL HAVE TO BE “ALL THAT”

Amidst all the disruption, innovation, and consumer upheaval comes the unabated demand for operational efficiency and effectiveness. Plan for the “must have” people, process, and technology needed to meet the expectations placed on you by senior management.

Accelerate Growth CX

INSPIRE YOUR PEERS, COLLEAGUES AND YOUR INTELLECTUAL CURIOSITY

Our events are designed for you to open up your most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.

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Executive

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Management

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Other

Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:

  • Contact Centers
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Operations
  • Customer Analytics
  • Customer Care
  • Customer Service
  • Customer Support
  • Customer Strategy
  • Quality Assurance

Snapshot of Event Participants

ADP
Amazon
Billtrust
American National
Baxter Healthcare Corporation
Baxter Healthcare Corporation
Billtrust
Clark Pest Control
Communication Service for the Deaf
Crocs
Baxter Healthcare Corporation
Amazon
American National
Dun & Bradstreet
Amazon
ECRI
Ember Technologies, Inc.
Entergy New Orleans, LLC
Erie Insurance
Freshpet
Freshpet
Freshpet
Groupon
Groupon
Groupon
Groupon
Groupon
Leaf Home
Leaf Home
Huntington National Bank
Huntington National Bank
LaCrosse Footwear, Inc.
Leaf Home
Moderna
Moderna
Munich Re
Northwestern Mutual
Optum
Orlando Health Medical Group
PSCU
RF Ideas
Safety Insurance Group
Sandy Spring Bank
Southern Co
Southwest Airlines
Superior Press
The Toro Company
Tinker AFB
Together Credit Union
Tucson Electric Power (TEP)
UnitedHealth Group
University of Arizona
Victoria Secret
Wayfair
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