AN INTERACTIVE EVENT EXPERIENCE LIKE NO OTHER

Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly a event experience like no other.

 

Why Participate

Accelerate Growth CX

YOUR CUSTOMERS EXPECT MORE

Every person, every process, every tool must embrace the customer as their true north. The pandemic changed customer expectations forever. Ignore this at your peril.

Loyalty Icon

YOUR WORKFORCE EXPECTS MORE

You are now competing for talent. You must be prepared to build a new vision and strategy to attract, engage and empower your team.

Accelerate Growth CX

DIGITAL HAS EXPLODED

An era of unprecedented change is upon us and, driven by the pandemic, a new era of digital prominence is here. Harness your digital power and be the force that leads your company to success in what has become the new business as usual.

Accelerate Growth CX

YOU STILL HAVE TO BE “ALL THAT”

Amidst all the disruption, innovation, and consumer upheaval comes the unabated demand for operational efficiency and effectiveness. Plan for the “must have” people, process, and technology needed to meet the expectations placed on you by senior management.

Accelerate Growth CX

INSPIRE YOUR PEERS, COLLEAGUES AND YOUR INTELLECTUAL CURIOSITY

Our events are designed for you to open up most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.

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Executive

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Management

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Other

Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:

  • Contact Centers
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Operations
  • Customer Analytics
  • Customer Care
  • Customer Service
  • Customer Support
  • Customer Strategy
  • Quality Assurance

Snapshot of Event Participants

ActivEngage, Inc.-logo
Adler-Advisors-logo
American Safety Council Logo
BlueCross BlueShield of NC
Early Warning Services
Elevate-Logo
Empire Today
Early Warning Services
First-American-Payment-System
Georgia-Power-Logo
Getaroom-com
Goldman-Sachs
goodrx-logo
Heartland_ECSI
Innovators-and-Influencers.png
Intellivision-Logo-
Johnson & Johnson
kaiser-permanente-logo
LaCrosse-Footwear-Inc
microsoft
MIND-Research-Institute
Muck-Rack-Logo
Northwestern-Mutual
Officium Labs
OppLoans
Southern California Gas Co Logo
SnapChat
Southern-California-Edison-Logo
statefarm
Sun_Basket_Logo
TechStyle
the_general
Tinker-Airforce-Base-Logo

Our Participants Say It Best

I love these events!
Director, International Customer Experience, SAP CONCUR

It has been an inspiring event for me, with a high level of professionalism.

Manager, Call Centre, CENTRUL MEDICAL UNIREA SR

Openness and honesty of attendees and willingness to share and support.
Director, Customer Experience, A2DOMINION GROUP

The use cases of all the different industries allow me to re-calibrate my own concepts & processes.
Vice President, Customer Transformation, SERVICEMAX

…generally high caliber attendees.
Senior Vice President, Retail & Contact Centres, EMIRATES

Thought it was a great few days - some really good networking opportunities and thought provoking speeches.
Manager, UK Customer Care, AUDIBLE, AN AMAZON COMPANY

I was able to take away ideas and best practices that I can use to improve our strategy and programs...
Global Customer Experience & Training, DIVERSEY

When it comes to what is happening now in services and what I need to learn for the future, Frost & Sullivan is the place to be... and a must stop by every year for me. I am grateful for the knowledge and kinship I enjoy, whether virtual or in person, it rocks!

Jonathan Shroyer, Chief Executive Officer and Founder, OFFICIUM LABS
Customer Engagement Leadership Council Member

Officium Labs

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