AN INTERACTIVE EVENT EXPERIENCE LIKE NO OTHER
Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly a event experience like no other.
YOUR CUSTOMERS EXPECT MORE
Every person, every process, every tool must embrace the customer as their true north. The pandemic changed customer expectations forever. Ignore this at your peril.
YOUR WORKFORCE EXPECTS MORE
You are now competing for talent. You must be prepared to build a new vision and strategy to attract, engage and empower your team.
DIGITAL HAS EXPLODED
An era of unprecedented change is upon us and, driven by the pandemic, a new era of digital prominence is here. Harness your digital power and be the force that leads your company to success in what has become the new business as usual.
YOU STILL HAVE TO BE “ALL THAT”
Amidst all the disruption, innovation, and consumer upheaval comes the unabated demand for operational efficiency and effectiveness. Plan for the “must have” people, process, and technology needed to meet the expectations placed on you by senior management.
INSPIRE YOUR PEERS, COLLEAGUES AND YOUR INTELLECTUAL CURIOSITY
Our events are designed for you to open up most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change.
You’ll Collaborate With:
The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.
Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:
- Contact Centers
- Customer Experience
- Customer Satisfaction and Loyalty
- Customer Analytics
- Customer Care
- Customer Service
- Customer Support
- Customer Strategy
- Quality Assurance
Snapshot of Event Participants
Academy Sports + Outdoors
Bank of America
Big Lots, Inc.
BlueCross BlueShield of North Carolina
Boeing Flight Services
Bristol Myers Squibb
Carnival Cruise Lines
City of Philadelphia
Clark Pest Control
Deere Employees Credit Union
Discover Financial Services
Dollar Shave Club
Experian Consumer Services
Fidelity National Home Warranty
Harry & David
Hughes Network Systems
Hyundai Motor America
InterContinental Hotels Group (IGH)
John Wiley & Sons Inc.
Johnson & Johnson
JP Morgan Chase
Michelin North America
New York Life
Pacific Gas and Electric
Red Roof Inn
Ritz-Carlton Hotel Company
Royal Caribbean Cruises
Safety Insurance Group
Samsung SDS America
Serta Simmons Bedding
Southwest Airlines Company
Spirit Airlines, Inc
TechStyle Fashion Group
The Ritz Carlton Hotel Company
Thermo Fisher Scientific
Tiffany & Co
UMass Memorial Health
United Way Worldwide
Virgin Atlantic Holidays
Whataburger Restaurants LLC
Whole Foods Market
Our Participants Say It Best
I love these events!
Director, International Customer Experience, SAP CONCUR
It has been an inspiring event for me, with a high level of professionalism.
Manager, Call Centre, CENTRUL MEDICAL UNIREA SR
Director, Customer Experience, A2DOMINION GROUP
The use cases of all the different industries allow me to re-calibrate my own concepts & processes.
Vice President, Customer Transformation, SERVICEMAX
…generally high caliber attendees.
Senior Vice President, Retail & Contact Centres, EMIRATES
Thought it was a great few days - some really good networking opportunities and thought provoking speeches.
Manager, UK Customer Care, AUDIBLE, AN AMAZON COMPANY
I was able to take away ideas and best practices that I can use to improve our strategy and programs...
Global Customer Experience & Training, DIVERSEY
When it comes to what is happening now in services and what I need to learn for the future, Frost & Sullivan is the place to be... and a must stop by every year for me. I am grateful for the knowledge and kinship I enjoy, whether virtual or in person, it rocks!
Jonathan Shroyer, Chief Executive Officer and Founder, OFFICIUM LABS
Customer Engagement Leadership Council Member