AN INTERACTIVE EVENT EXPERIENCE LIKE NO OTHER

Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly a event experience like no other.

 

Why Participate

Accelerate Growth CX

YOUR CUSTOMERS EXPECT MORE

Every person, every process, every tool must embrace the customer as their true north. The pandemic changed customer expectations forever. Ignore this at your peril.

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YOUR WORKFORCE EXPECTS MORE

You are now competing for talent. You must be prepared to build a new vision and strategy to attract, engage and empower your team.

Accelerate Growth CX

DIGITAL HAS EXPLODED

An era of unprecedented change is upon us and, driven by the pandemic, a new era of digital prominence is here. Harness your digital power and be the force that leads your company to success in what has become the new business as usual.

Accelerate Growth CX

YOU STILL HAVE TO BE “ALL THAT”

Amidst all the disruption, innovation, and consumer upheaval comes the unabated demand for operational efficiency and effectiveness. Plan for the “must have” people, process, and technology needed to meet the expectations placed on you by senior management.

Accelerate Growth CX

INSPIRE YOUR PEERS, COLLEAGUES AND YOUR INTELLECTUAL CURIOSITY

Our events are designed for you to open up most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.

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Executive

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Management

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Other

Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:

  • Contact Centers
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Operations
  • Customer Analytics
  • Customer Care
  • Customer Service
  • Customer Support
  • Customer Strategy
  • Quality Assurance

Snapshot of Event Participants

1-800-Flowers
AAA
AARP
Academy Sports + Outdoors
Ace Hardware
ACER America
ADP
Aetna
Allstate
Amazon
American Express
Ancestry.com
Ashley Furniture
Audible
AutoTrader
Avon
Bank of America
Banner Health
Barclaycard
BD
Big Lots, Inc.
Blizzard
BlueCross BlueShield of North Carolina
BNY Mellon
Boeing Flight Services
Bristol Myers Squibb
Cabela’s
Capital One
Cardinal Health
Care.com
Carmax
Carnival Cruise Lines
Cars.com
Charles Schwab
Chase
Cigna
Citi
City of Philadelphia
Clark Pest Control
CNA Insurance
Coca-Cola
Comcast
Cox Communications
CVS Caremark
David Yurman
Deere Employees Credit Union
Dell
Delta Airlines
DHL
Discover Financial Services
Dish
Disney
Dollar Shave Club
DoorDash
Dow Chemical
Dyson
easyJet
eBay
Electronic Arts
Elevate
Entergy
Etsy, Inc.
Evite
Expedia
Experian Consumer Services
EyeMed
ezCater
Facebook
FedEx
Fidelity National Home Warranty
Florida Blue
Freshly
Gant Travel
GE Appliances
GoDaddy
Google
GrubHub
Harry & David
Hertz
Hilton
Home Depot
HomeServe USA
Hotels.com
HP
HSN
Hughes Network Systems
Humana
Hunter Douglas
Hyundai Motor America
Indeed
Intel
InterContinental Hotels Group (IGH)
Intuit
Jackson Hewitt
John Wiley & Sons Inc.
Johnson & Johnson
JP Morgan Chase
Kaiser Permanente
Kohl’s
Kroger
L.L. Bean
LaCrosse Footwear
Lending Tree
Liberty Mutual
Lowe’s
LoyaltyOne
Luxottica
Lyft
M&T Bank
Macy’s
Marriott
Mastercard
Match.com
Mayo Clinic
McKesson
Metlife
Miami Heat
Michelin North America
Microsoft
Nationwide
Nationwide
Netflix
NetJets
New Balance
New York Life
Northwestern Mutual
Optum
Overstock.com
Pacific Gas and Electric
Passageways
PayPal
Pearson
Peloton Interactive
Pfizer
Philips Healthcare
Pinterest
Postmates
Priceline
Quest Diagnostics
Quicken Loans
Ralph Lauren
Red Roof Inn
Ritz-Carlton Hotel Company
Royal Caribbean Cruises
Sacramento Kings
Safelite AutoGlass
Safety Insurance Group
Samsung SDS America
Schindler Elevators
Schneider Electric
Serta Simmons Bedding
Shopify
SiriusXM
SnapChat
SoCalGas
Southwest Airlines Company
Spirit Airlines, Inc
Staples
Starbucks
State Farm
Taco Bell
Target Corporation
TD Bank
TechStyle Fashion Group
The General
The Hartford
The Ritz Carlton Hotel Company
Thermo Fisher Scientific
TIAA
Tiffany & Co
T-Mobile
Toyota
TXU Energy
Uber
Ubisoft
UMass Memorial Health
UMB Bank
United Rentals
United Way Worldwide
UnitedHealth Group
Universal Orlando
UPMC
UPS
US Airways
US Bank
US Cellular
USAA
Victoria’s Secret
Virgin America
Virgin Atlantic Holidays
Vitamix
Walgreens
Walmart
Wells Fargo
Whataburger Restaurants LLC
Whole Foods Market
WW
Wyndham Vacation
Zappos.com
Zynga

Our Participants Say It Best

I love these events!
Director, International Customer Experience, SAP CONCUR

It has been an inspiring event for me, with a high level of professionalism.

Manager, Call Centre, CENTRUL MEDICAL UNIREA SR

Openness and honesty of attendees and willingness to share and support.
Director, Customer Experience, A2DOMINION GROUP

The use cases of all the different industries allow me to re-calibrate my own concepts & processes.
Vice President, Customer Transformation, SERVICEMAX

…generally high caliber attendees.
Senior Vice President, Retail & Contact Centres, EMIRATES

Thought it was a great few days - some really good networking opportunities and thought provoking speeches.
Manager, UK Customer Care, AUDIBLE, AN AMAZON COMPANY

I was able to take away ideas and best practices that I can use to improve our strategy and programs...
Global Customer Experience & Training, DIVERSEY

When it comes to what is happening now in services and what I need to learn for the future, Frost & Sullivan is the place to be... and a must stop by every year for me. I am grateful for the knowledge and kinship I enjoy, whether virtual or in person, it rocks!

Jonathan Shroyer, Chief Executive Officer and Founder, OFFICIUM LABS
Customer Engagement Leadership Council Member

Officium Labs

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