AN INTERACTIVE EVENT EXPERIENCE LIKE NO OTHER
Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly a event experience like no other.
Why Participate
DIGITAL IS HERE
Digital transformation of the contact center has advanced significantly: Digital channels are now a must-have to remain relevant to your customer. It’s time to assess-or reassess-your priorities and put in place the necessary resources and organizational structure for the biggest impact.
RETENTION IS THE CHALLENGE
Retaining the talent you’re competing for is paramount. You must be prepared to meet the rising expectations your team has of their role, their day-to-day, and their future in the organization.
YOUR CUSTOMERS EXPECT MORE
The pandemic changed customer expectations forever. Your customer is your true north, their behavior continues to shift, and you must be agile enough to quickly adapt to these changes.
YOU STILL HAVE TO BE “ALL THAT”
Amidst all the disruption, innovation, and consumer upheaval comes the unabated demand for operational efficiency and effectiveness. Plan for the “must have” people, process, and technology needed to meet the expectations placed on you by senior management.
INSPIRE YOUR PEERS, COLLEAGUES AND YOUR INTELLECTUAL CURIOSITY
Our events are designed for you to open up your most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change.
You’ll Collaborate With:
The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.
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Executive
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Management
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Other
Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:
- Contact Centers
- Customer Experience
- Customer Satisfaction and Loyalty
- Operations
- Customer Analytics
- Customer Care
- Customer Service
- Customer Support
- Customer Strategy
- Quality Assurance
Snapshot of Previous Event Participants
AAA
AARP
Ace Hardware
ADP
Aetna
Allstate
Amazon
American Express
Ancestry.com
Ashley Furniture
Audible
AutoTrader
Avon
Bank of America
Barclaycard
Baxter Healthcare Corporation
Blizzard
Bristol Myers Squibb
Capital One
Carmax
Carnival Cruise Lines
Cars.com
Charles Schwab
Chase
Citi
Clark Pest Control
Coca-Cola
Comcast
Communication Service for the Deaf
Cox Communications
CVS Caremark
David Yurman
Dell
Delta Airlines
Disney
Dollar Shave Club
DoorDash
Dow Chemical
DSW
easyJet
eBay
Electronic Arts
Ember Technologies, Inc.
Entergy New Orleans, LLC
Etsy, Inc.
Expedia
FedEx
Florida Blue
Freshly
Freshpet
Fulton Financial
Gant Travel
GE Appliances
GoDaddy
Goldman Sachs
Groupon
GrubHub
Harry & David
Hertz
Hilton
Home Depot
Hotels.com
HSN
Hunter Douglas
Hyundai Motor America
Intel
InterContinental Hotels Group (IGH)
Intuit
Johnson & Johnson
JP Morgan Chase
Kaiser Permanente
KFC US
Kohl’s
Kroger
L.L. Bean
Lending Tree
Liberty Mutual
Lowe’s
Lyft
Macy’s
Marriott
Mastercard
Match.com
Mayo Clinic
Metlife
Miami Heat
Michael Kors
Michelin North America
Moderna
National Debt Relief
National Grid
Nationwide
Netflix
NetJets
New Balance
Northwestern Mutual
NYC Health + Hospitals
Overstock.com
PayPal
Pearson
Peloton Interactive
Pfizer
Postmates
Priceline
Quest Diagnostics
Quicken Loans
Ralph Lauren
Red Roof Inn
Royal Caribbean Cruises
Sacramento Kings
Safelite AutoGlass
Schneider Electric
Serta Simmons Bedding
SiriusXM
Snapchat
SoCalGas
Southwest Airlines
Spirit Airlines
Staples
Starbucks
State Farm
Taco Bell
Target
TD Bank
The General
TIAA
Tiffany & Co
T-Mobile
Toyota
Tucson Electric Power (TEP)
Uber
Ubisoft
UnitedHealth Group
Universal Orlando
University of Arizona
UPS
US Bank
USAA
Victoria’s Secret
Virgin Atlantic Holidays
Vitamix
Walgreens
Walmart
Wayfair
Wells Fargo
Whataburger Restaurants LLC
Whole Foods Market
WW
Wyndham Vacations
Zappos.com
Zynga