Advisory Board
18th Annual Customer Contact Executive MindXchange Advisory Board
An Event Shaped by a Community of Your Peers!
Frost & Sullivan extends its appreciation to the following Advisory Board Members for their expertise and valuable support in ensuring the agenda delivers relevant and valuable content.
Advisory Board
Aini Ali
Vice President, Service Technology
ADP
Customer Engagement Leadership Council Member
Natalie Beckerman
Senior Vice President, Global Call Center Operations
Leaf Home
Natalie Crosby
Vice President, Member Service Center
Logix Federal Credit Union
Shantanu Das
General Manager, Strategy and Operational Transformation
Wayfair
Rini Fredette
Senior Vice President, Contact Center Services & Solutions
PSCU
Customer Engagement Leadership Council Member
Joe Ginnetti
Employee Services Program Management
Bose Corporation
Rob Gofourth
Executive Vice President, Operations
Team Focus Insurance Group
Customer Engagement Leadership Council Member
Ehab Goldstein
Global Vice President
Strategy, Competitive Insights & Head of Customer Service
LifeScan Inc.
Customer Engagement Leadership Council Member
Yamila Harris
Global Head of Support and User Experience
Munich Re Americas Services, Inc.
Customer Engagement Leadership Council Member
Brian Lam
Director, Insurance Operations
Safety Insurance Group, Inc.
Customer Engagement Leadership Council Member
Janet Mouck
Director, Enterprise Contact Centre
Meridian Credit Union
Customer Engagement Leadership Council Member
Shawn Satterfield
Director, Customer Service Operations
Sun Basket
Customer Engagement Leadership Council Member
Alpa Shah
Global Vice President – CX Practice
Frost & Sullivan
Customer Engagement Leadership Council Member
Bernie Sides
Director, Customer Contact Center
Sempra Energy
Ted Stodolka
Vice President, Chief Care Officer and Diversity & Inclusion Leader
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