AN INTERACTIVE EVENT EXPERIENCE LIKE NO OTHER

Interactive discussion that is incredibly open and honest. Real world examples and insights from speakers on the leading edge of customer service and customer experience innovation. Creative networking that is not only fun but actually fosters real connections. A high level group of participants invested in the program that show up with willingness to share and support. Truly a event experience like no other.

 

Why Participate

Accelerate Growth CX

YOUR CUSTOMERS EXPECT MORE

Every person, every process, every tool must embrace the customer as their true north. The pandemic changed customer expectations forever. Ignore this at your peril.

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YOUR WORKFORCE EXPECTS MORE

You are now competing for talent. You must be prepared to build a new vision and strategy to attract, engage and empower your team.

Accelerate Growth CX

DIGITAL HAS EXPLODED

An era of unprecedented change is upon us and, driven by the pandemic, a new era of digital prominence is here. Harness your digital power and be the force that leads your company to success in what has become the new business as usual.

Accelerate Growth CX

YOU STILL HAVE TO BE “ALL THAT”

Amidst all the disruption, innovation, and consumer upheaval comes the unabated demand for operational efficiency and effectiveness. Plan for the “must have” people, process, and technology needed to meet the expectations placed on you by senior management.

Accelerate Growth CX

INSPIRE YOUR PEERS, COLLEAGUES AND YOUR INTELLECTUAL CURIOSITY

Our events are designed for you to open up most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.

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Executive

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Management

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Other

Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:

  • Contact Centers
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Operations
  • Customer Analytics
  • Customer Care
  • Customer Service
  • Customer Support
  • Customer Strategy
  • Quality Assurance

Snapshot of Previous Event Participants

  • 1-800-Flowers
  • AAA
  • AARP
  • Academy Sports + Outdoors
  • Ace Hardware
  • ACER America
  • ADP
  • Aetna
  • Allstate
  • Amazon
  • American Express
  • Ancestry.com
  • Ashley Furniture
  • Audible
  • AutoTrader
  • Avon
  • Bank of America
  • Banner Health
  • Barclaycard
  • BD
  • Big Lots, Inc.
  • Blizzard
  • BlueCross BlueShield of North Carolina
  • BNY Mellon
  • Boeing Flight Services
  • Bristol Myers Squibb
  • Cabela’s
  • Capital One
  • Cardinal Health
  • Care.com
  • Carmax
  • Carnival Cruise Lines
  • Cars.com
  • Charles Schwab
  • Chase
  • Cigna
  • Citi
  • City of Philadelphia
  • Clark Pest Control
  • CNA Insurance
  • Coca-Cola
  • Comcast
  • Cox Communications
  • CVS Caremark
  • David Yurman
  • Deere Employees Credit Union
  • Dell
  • Delta Airlines
  • DHL
  • Discover Financial Services
  • Dish
  • Disney
  • Dollar Shave Club
  • DoorDash
  • Dow Chemical
  • Dyson
  • easyJet
  • eBay
  • Electronic Arts
  • Elevate
  • Entergy
  • Etsy, Inc.
  • Evite
  • Expedia
  • Experian Consumer Services
  • EyeMed
  • ezCater
  • Facebook
  • FedEx
  • Fidelity National Home Warranty
  • Florida Blue
  • Freshly
  • Gant Travel
  • GE Appliances
  • GoDaddy
  • Google
  • GrubHub
  • Harry & David
  • Hertz
  • Hilton
  • Home Depot
  • HomeServe USA
  • Hotels.com
  • HP
  • HSN
  • Hughes Network Systems
  • Humana
  • Hunter Douglas
  • Hyundai Motor America
  • Indeed
  • Intel
  • InterContinental Hotels Group (IGH)
  • Intuit
  • Jackson Hewitt
  • John Wiley & Sons Inc.
  • Johnson & Johnson
  • JP Morgan Chase
  • Kaiser Permanente
  • Kohl’s
  • Kroger
  • L.L. Bean
  • LaCrosse Footwear
  • Lending Tree
  • Liberty Mutual
  • Lowe’s
  • LoyaltyOne
  • Luxottica
  • Lyft
  • M&T Bank
  • Macy’s
  • Marriott
  • Mastercard
  • Match.com
  • Mayo Clinic
  • McKesson
  • Metlife
  • Miami Heat
  • Michelin North America
  • Microsoft
  • Nationwide
  • Netflix
  • NetJets
  • New Balance
  • New York Life
  • Northwestern Mutual
  • Optum
  • Overstock.com
  • Pacific Gas and Electric
  • Passageways
  • PayPal
  • Pearson
  • Peloton Interactive
  • Pfizer
  • Philips Healthcare
  • Pinterest
  • Postmates
  • Priceline
  • Quest Diagnostics
  • Quicken Loans
  • Ralph Lauren
  • Red Roof Inn
  • Ritz-Carlton Hotel Company
  • Royal Caribbean Cruises
  • Sacramento Kings
  • Safelite AutoGlass
  • Safety Insurance Group
  • Samsung SDS America
  • Schindler Elevators
  • Schneider Electric
  • Serta Simmons Bedding
  • Shopify
  • SiriusXM
  • SnapChat
  • SoCalGas
  • Southwest Airlines Company
  • Spirit Airlines, Inc
  • Staples
  • Starbucks
  • State Farm
  • Taco Bell
  • Target Corporation
  • TD Bank
  • TechStyle Fashion Group
  • The General
  • The Hartford
  • The Ritz Carlton Hotel Company
  • Thermo Fisher Scientific
  • TIAA
  • Tiffany & Co
  • T-Mobile
  • Toyota
  • TXU Energy
  • Uber
  • Ubisoft
  • UMass Memorial Health
  • UMB Bank
  • United Rentals
  • United Way Worldwide
  • UnitedHealth Group
  • Universal Orlando
  • UPMC
  • UPS
  • US Airways
  • US Bank
  • US Cellular
  • USAA
  • Victoria’s Secret
  • Virgin America
  • Virgin Atlantic Holidays
  • Vitamix
  • Walgreens
  • Walmart
  • Wells Fargo
  • Whataburger Restaurants LLC
  • Whole Foods Market
  • WW
  • Wyndham Vacation
  • Zappos.com
  • Zynga

Our Participants Say It Best

I love these events!
Director, International Customer Experience, SAP CONCUR

It has been an inspiring event for me, with a high level of professionalism.

Manager, Call Centre, CENTRUL MEDICAL UNIREA SR

Openness and honesty of attendees and willingness to share and support.
Director, Customer Experience, A2DOMINION GROUP

The use cases of all the different industries allow me to re-calibrate my own concepts & processes.
Vice President, Customer Transformation, SERVICEMAX

…generally high caliber attendees.
Senior Vice President, Retail & Contact Centres, EMIRATES

Thought it was a great few days - some really good networking opportunities and thought provoking speeches.
Manager, UK Customer Care, AUDIBLE, AN AMAZON COMPANY

I was able to take away ideas and best practices that I can use to improve our strategy and programs...
Global Customer Experience & Training, DIVERSEY

When it comes to what is happening now in services and what I need to learn for the future, Frost & Sullivan is the place to be... and a must stop by every year for me. I am grateful for the knowledge and kinship I enjoy, whether virtual or in person, it rocks!

Jonathan Shroyer, Chief Executive Officer and Founder, OFFICIUM LABS
Customer Engagement Leadership Council Member

Officium Labs

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