Customer Experience Strategy and Tactics In A Pivotal Time
Be Inspired. Inspire Others.Purposely Atypical!
Fab Facilitators, NOT Speakers
Out of the Box Networking
Powerpoint Free Zones
Return on Relationships
DAYS TO EVENT!
Customer Contact West Prepares you for the Future of Customer Care
Analytics in Action
Agents, Automation, and AI
Efficiency and Effectiveness in the Contact Center
The Integrated Customer Journey
Enhancing the Customer Experience
Our Participants Say It Best
Director, International Customer Experience, SAP CONCUR
I love these events!
Manager, Call Centre, CENTRUL MEDICAL UNIREA SR
It has been an inspiring event for me, with a high level of professionalism.
Director, Customer Experience, A2DOMINION GROUP
Openness and honesty of attendees and willingness to share and support.
Vice President, Customer Transformation, SERVICEMAX
The use cases of all the different industries allow me to re-calibrate my own concepts & processes.
Senior Vice President, Retail & Contact Centres, EMIRATES
…generally high caliber attendees.
Manager, UK Customer Care, AUDIBLE, AN AMAZON COMPANY
Thought it was a great few days - some really good networking opportunities and thought provoking speeches.
Global Customer Experience & Training, DIVERSEY
I was able to take away ideas and best practices that I can use to improve our strategy and programs...