Customer Experience Strategy and Tactics In A Pivotal Time

Be Inspired. Inspire Others.

Purposely Atypical!

Fab Facilitators, NOT Speakers Out of the Box Networking Powerpoint Free Zones Return on Relationships

DAYS TO EVENT!

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Customer Contact West Prepares you for the Future of Customer Care

Strategic Boardroom

Analytics in Action

Agents, Automation, and AI

Efficiency and Effectiveness in the Contact Center

The Integrated Customer Journey

Enhancing the Customer Experience

Our Participants Say It Best

I love these events!
Director, International Customer Experience, SAP CONCUR

It has been an inspiring event for me, with a high level of professionalism.

Manager, Call Centre, CENTRUL MEDICAL UNIREA SR

Openness and honesty of attendees and willingness to share and support.
Director, Customer Experience, A2DOMINION GROUP

The use cases of all the different industries allow me to re-calibrate my own concepts & processes.
Vice President, Customer Transformation, SERVICEMAX

…generally high caliber attendees.
Senior Vice President, Retail & Contact Centres, EMIRATES

Thought it was a great few days - some really good networking opportunities and thought provoking speeches.
Manager, UK Customer Care, AUDIBLE, AN AMAZON COMPANY

I was able to take away ideas and best practices that I can use to improve our strategy and programs...
Global Customer Experience & Training, DIVERSEY

When it comes to what is happening now in services and what I need to learn for the future, Frost & Sullivan is the place to be. I not only get to learn from peers like me, I get to be inspired by thinkers and visionaries that are dreaming about what the future can bring me and then making it happen. Frost is a must stop by every year for me. I am grateful for the knowledge and kinship I enjoy, whether virtual or in person, it rocks!

Jonathan Shroyer, Chief Executive Officer and Founder, OFFICIUM LABS
Customer Engagement Leadership Council Member

Officium Labs

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