New Strategies and Tactics for Moving Forward

Be Inspired. Inspire Others.

Purposely Atypical!

Fab Facilitators, NOT Speakers Out of the Box Networking Powerpoint Free Zones Return on Relationships

Don't Miss Out!








Proof of Vaccination or Negative Covid Test

Customer Contact West Prepares you for the Future of Customer Care

Digital Acceleration Icon

Leveraging the Power of Digital Acceleration

Work from Home Icon

WFH Business as Usual

Customer Relationships Icon

Forging Holistic Customer Relationships

Channel Engagement

Raising the Bar on Channel Engagement

Marketing Operations

Operations Support and Efficiency

Our Participants Say It Best

The recent Customer Contact Executive MindXchange event was a first for me – and I could not recommend it more!! The insights gleaned, solution providers made available, and the execution and support of the Frost & Sullivan team is second to none. If you have been on the fence on whether you should attend or not – pull the trigger, your future self (and your organization) will thank you later!!

Senior Director, Learning and Performance Enablement
Northwestern Mutual

I truly enjoyed having the opportunity to join leaders in speaking about our most important resource: Our Team Members. I learned so much by connecting with experienced leaders and connecting on best practices on culture in contact centers. 

Vice President of Customer Service


Great job! The best event I have ever attended!

Director, Contact Center Operations
 J. Knipper and Co.

The Customer Contact Executive MindXchange was an absolute enriching experience. The level of knowledge and wealth of experience of the participants created an environment of learning and development throughout each day. Mix in the activities that promoted networking and first class accommodations and the experience is tough to beat. I walked away with valuable insights, ideas and fantastic new contacts.

Chief Operations Officer
ActivEngage, Inc.

I'm so glad in-person events are back! I was so impressed by the event production, networking, and thought leaders in attendance.

Senior Director, Customer Success
Muck Rack

This event was distinctly different from other conferences I have attended. I enjoyed the enhanced networking and thought partnering. Being part of the conversations rather than simply shuffling from presentation to presentation made the content and experience both more meaningful and actionable.

Senior Workforce Manager
Kaiser Permanente