Customer Experience Strategy and Tactics In A Pivotal Time
Be Inspired. Inspire Others.Purposely Atypical!
Fab Facilitators, NOT Speakers
Out of the Box Networking
Powerpoint Free Zones
Return on Relationships
DAYS TO EVENT!
Customer Contact West Prepares you for the Future of Customer Care
Analytics in Action
Agents, Automation, and AI
Efficiency and Effectiveness in the Contact Center
The Integrated Customer Journey
Enhancing the Customer Experience
Our Participants Say It Best
I love these events!
Director, International Customer Experience, SAP CONCUR
It has been an inspiring event for me, with a high level of professionalism.
Manager, Call Centre, CENTRUL MEDICAL UNIREA SR
Director, Customer Experience, A2DOMINION GROUP
The use cases of all the different industries allow me to re-calibrate my own concepts & processes.
Vice President, Customer Transformation, SERVICEMAX
…generally high caliber attendees.
Senior Vice President, Retail & Contact Centres, EMIRATES
Thought it was a great few days - some really good networking opportunities and thought provoking speeches.
Manager, UK Customer Care, AUDIBLE, AN AMAZON COMPANY
I was able to take away ideas and best practices that I can use to improve our strategy and programs...
Global Customer Experience & Training, DIVERSEY
When it comes to what is happening now in services and what I need to learn for the future, Frost & Sullivan is the place to be. I not only get to learn from peers like me, I get to be inspired by thinkers and visionaries that are dreaming about what the future can bring me and then making it happen. Frost is a must stop by every year for me. I am grateful for the knowledge and kinship I enjoy, whether virtual or in person, it rocks!
Jonathan Shroyer, Chief Executive Officer and Founder, OFFICIUM LABS
Customer Engagement Leadership Council Member