2020 Sponsors

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24-7 Intouch

24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

Aceyus

Aceyus, the expert in Contact Center technology, unifies multi-platform/omni-channel data through highly customizable dashboards and optimized reporting. As companies embrace new digital channels Aceyus is at the center, keeping the focus on Customer Experience with a goal of increasing satisfaction, employee engagement and bottom line profitability.

Acquire BPO

Acquire BPO is a global outsourcer located in the US, Australia, Philippines and the Dominican Republic. With 7,000+ staff, 14 locations and 14-years’ experience, we deliver automated, intelligent contact center and back office services. We’re proudly on IAOP’s® world’s best outsourcing providers’ list and Stevie’s Most Innovative Company of the Year.

Alta Resources

Alta Resources is a business process outsourcer for many of the world’s best known brands. As an integrated partner, Alta Resources helps clients improve and manage their customer experiences across every touch point; ultimately delivering results that build brands, increase consumer loyalty, grow sales, and deliver cost savings.

Cicero

Front-office data mining and analytics for Process and People. Form a complete view of process data by gathering every endpoint entry from users, systems, and applications— everything from the desktop, log files, direct database access, spreadsheets, and web services. Then analyze and make purposeful decisions that support your business transformation journey.

DATAMARK

We serve as an extension to your brand. As a leading business process outsourcing (BPO) company, DATAMARK empowers Fortune 500 companies and large enterprises with the strategies, solutions, and workforce to streamline workflows, control risks and reduce costs.

Eventus Solutions Group

Eventus delivers Managed Solutions, Strategy and Consulting, and Experience Innovations with engagement models that Amplify CX Outcomes. Eventus has influenced over 1 billion customer interactions, reduced over $100mm in Client costs, all while improving customer loyalty. Eventus provides industry expertise, a partner ecosystem, and proven methodologies that enable their Clients to exceed goals, minimize risk, and drive CX success.

Genesys

Delivering more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform.

HGS

HGS provides business process management (BPM) services from contact centers to HRO, back-office, and marketing solutions. Taking a true “globally local” approach with over 44,200 employees in 75 worldwide locations, HGS combines technology-powered services in automation, analytics, and digital to deliver transformational impact to some of the world’s leading brands across nine key verticals.

Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly combine AI & human understanding to enable businesses & consumers to engage in productive conversations. With flexible solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings & unprecedented customer experience for some of the largest brands in the world.

Jacada

Jacada’s automation expertise and IP within customer operations continues to deliver end-to-end customer service automation solutions to global enterprises. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership.

Outsource Consultants

Outsource Consultants is a call center referral and advisory firm that helps companies find the perfect outsource call centers. Our experts simplify your search by matching you with BPO options that meet your exact requirements. If you want to eliminate the guesswork from your next call center search, contact us!

PGi

PGi provides easy-to-use and effective collaboration and communication solutions that unleash productivity at work. Throughout our 28-year history, GlobalMeet, our portfolio of purpose-built applications is designed to meet the changing technology landscape to bring small businesses and large enterprises around the world with solutions for web, video and audio conferencing, webinars and webcasting.

PTP

PTP collaborates with leading businesses to develop results-driven technology solutions that transform the customer experience. PTP stays connected to your business drivers while enabling a 360° view of the customer to increase engagement enterprise wide by optimizing technology and business processes to breakdown silos and enhance customer connections through seamless omni-channel communication.

ServiceNow

ServiceNow makes work better across the enterprise. Getting simple stuff completed at work can be easy, and getting complex multistep tasks accomplished can be painless. Our applications automate, predict, digitize and optimize business processes and tasks, across IT, customer service, security operations, human resources and more, creating a better experience for your employees and customers.

SmartAction

We are SmartAction®, the undisputed leader in purpose-built AI-powered Virtual Agents for customer service. At SmartAction, we utilize powerful technology and thoughtful CX services to deliver frictionless conversational AI experiences over voice, chat, and text. But don’t take our word for it – ask our CX-obsessed clients including AAA, DSW, Electrolux, and Choice Hotels.

Support Services Group

Support Services Group is a Global Omnichannel service provider, integrating digital business solutions that continue to grow revenues and deliver top-shelf CX for our clients. Partnering with our clients to craft tailored SOLUTIONS that leverage our great PEOPLE and TECHNOLOGY ensuring success. See us for how we can help you!

Teleperformance

Teleperformance is the global leader in outsourced omnichannel customer experience management and the trusted provider of Digital Integrated Business Services. Using technology to assist humans, Teleperformance offers exceptional customer experience, back-office, and knowledge services, ensuring consistently positive customer interactions on every channel, at any time.

TTEC

TTEC (previously known as TeleTech) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences. With more than 49,000 employees and 85 customer engagement centers around the world, we offer customer care and tech support, customer acquisition and retention, CX consulting and omnichannel technology.

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