Customer Contact West 2021

2021 Sponsors

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Alta Resources

Alta Resources is a customer service and sales contact center provider (BPO) representing some of the world’s most recognizable and fastest-growing brands. We have the expertise and experience necessary to deliver seamless brand experiences and a genuine passion for our people and our clients’ brands. There’s no BPO quite like us.

Atento

A leader in near-shore solutions, Atento is the largest provider of CRM BPO services in Latin America. Every day 150,000 employees connect with 500 million consumers. With centers in 13 countries, we have unique insights into our clients’ operations and consumer needs, guaranteeing the best customer experience for their clients

Bucher + Suter

Bucher + Suter is a Cisco Contact Center and Webex-dedicated partner with 40 years of industry expertise. That vast experience lets us cut through the noise, focus on what matters, and advise our customers on the best technology and CX strategies for their connected customer experience goals.

C2Perform

Meeting your CX promise requires you to balance performance with your employee experience. C2Perform’s suite of performance and employee engagement tools help you deliver on both. Scaleable, flexible and trusted by clients in 25 countries. Say goodbye to spreadsheets and getting multiple platforms to work together.

Callzilla

Callzilla: Your Quality-First Contact Center, is an Award-winning BPO provider that “raises the bar” on performance resulting in a “better customer experience”. This is what separates us from others in the “cluttered” BPO space. Languages Supported include: English, Spanish & French. Channels Supported: Voice, Chat, Email, Social Media, Text.

Cognigy

Cognigy is a global leader in conversational AI automation. Its low-code platform, Cognigy.AI, empowers enterprises to automate high volume customer and employee support requests using intelligent voice- and chatbots, delivering personalized experiences at scale.

Cresta

Cresta makes business more productive by using Expertise AI to help sales and service teams unlock their full potential. Cresta uncovers expert behaviors from customer conversations and amplifies them with real-time assistance and coaching. Cresta optimizes customer conversations as they take place, allowing businesses to put insights into action and close performance gaps.

Datamark

We serve as an extension to your brand. As a leading business process outsourcing (BPO) company, DATAMARK empowers. Fortune 500 companies and large enterprises with the strategies, solutions, and workforce to streamline workflows, control risks and reduce costs.

Edify

Edify connects businesses with customers and employees with each other. Edify Huddle unites contact center (CC), unified communications (UC), and real-time communications platform (API) functionality in a single pane of glass backed by cloud-native global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee.

Genesys

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. 

HGS

HGS is a digital CX company that provides the experts and technologies to make each customer interaction prompt, personal, and positive. With over 20,000 employees across 34 delivery centers in 8 countries, HGS helps businesses continually transform, optimize, and grow. Visit our website to learn how we champion every moment.

Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world.

Intradiem

Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Our patented AI-powered technology processes the massive quantity of data generated by contact centers and back offices and takes immediate action to support both in-center and remote teams.

Kore.AI

Kore.ai is recognized as a global leader in enterprise conversational AI platform and solutions, helping enterprises automate business voice and digital interactions that deliver extraordinary experiences for their customers, contact center agents and employees worldwide. More than 200 global 2000 companies trust Kore.ai’s experience optimization (XO) platform and industry solutions to automate their interactions and achieve extraordinary outcomes for over 200 million users worldwide.

Liveops

Liveops, virtual contact center, solves enterprise customer experience challenges by offering an agile, skilled workforce. This Virtual Flex model reimagines agent engagement and scheduling that attracts a better agent profile equipped to meet the fluctuations in contact volume at scale.. Liveops exists to improve the lives of agents, our clients and employees.

Omni Interactions

Founded in 2016, Omni Interactions is the fastest-growing managed services provider of outsourced customer experience solutions. With over 120 years of combined C-suite experience providing work-from-home customer service solutions, Omni Interactions has developed a unique business model built around the gig economy and innovative cloud-based technology that empowers remote brand ambassadors to provide on-demand, scalable, omnichannel customer experience at a lower cost.

Outsource Consultants

Are you looking for a new outsource provider? Outsource Consultants can eliminate your hiring and attrition challenges by matching you with a top-performing BPO that’s ready to onboard and scale. We’re not a call center, we’re a team of global outsourcing experts who help leading brands find the right fit BPO partner – at no charge!

Pathlight

Pathlight’s Realtime Performance Intelligence platform keeps sales teams engaged and motivated to exceed expectations. Our platform combines realtime data analysis, communications, AI coaching, predictive goals, 1:1s, recognition, conversation coaching, and much more. Pathlight is your team’s command center where reps manage themselves, managers become coaches, and everyone aligns on the path to success.

Quantiphi

Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine and realize transformational opportunities at the heart of business. We are passionate about our customers and obsessed with problem-solving to make products smarter, customer experiences frictionless, processes autonomous and businesses safer.

SmartAction

We are SmartAction®, the undisputed leader in purpose-built AI-powered Virtual Agents for customer service. At SmartAction, we utilize powerful technology and thoughtful CX services to deliver frictionless conversational AI experiences over voice, chat, and text. But don’t take our word for it – ask our CX-obsessed clients including AAA, DSW, Electrolux, and Choice Hotels.

SS&C Blue Prism

SS&C Blue Prism provides leading enterprise intelligent automation technology worldwide. We empower customers to reimagine how work gets done with a secure and scalable intelligent digital workforce. A digital workforce increases efficiency, reduces operating costs and returns millions of hours to staff to focus on the things that matter most.

Support Services Group

Support Services Group is a Global Omnichannel service provider, integrating digital business solutions that continue to grow revenues and deliver top-shelf CX for our clients. Partnering with our clients to craft tailored SOLUTIONS that leverage our great PEOPLE and TECHNOLOGY ensuring success. See us for how we can help you!

TaskUs

TaskUs provides the people, process, and technology that power the world’s most notable brands and disruptive companies through its customer care and back office outsourcing solutions. Our unique focus on transformational growth scales support systems and increases our partners’ bottom lines.

Uniphore

Uniphore is the global leader in Conversational Service Automation which is disrupting an outdated customer service model.   Uniphore’s innovative platform includes voice, AI and automation solutions which help ensure that every voice, on every call, is truly heard.

XSELL

XSELL exists to empower agents, clients, and organizations to increase human performance and job satisfaction through making conversations more personal. We do this by pairing together the best elements of human intuition and machine intelligence to drive results.

Zenarate

Develop top-performing agents through Simulation Training. Zenarate AI Coach is the “flight simulator” for customer and prospect engagement where agents in training are immersed in life-like Voice, Screen, and Chat Simulations to master high-impact topics they will face with live customers and prospects.

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