Customer Contact West 2021

2021 Sponsors

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Alta Resources

Alta Resources is a customer service and sales contact center provider (BPO) representing some of the world’s most recognizable and fastest-growing brands. We have the expertise and experience necessary to deliver seamless brand experiences and a genuine passion for our people and our clients’ brands. There’s no BPO quite like us.

Atento

A leader in near-shore solutions, Atento is the largest provider of CRM BPO services in Latin America. Every day 150,000 employees connect with 500 million consumers. With centers in 13 countries, we have unique insights into our clients’ operations and consumer needs, guaranteeing the best customer experience for their clients

Bucher + Suter

Connecting Cisco customers to CRM and Service Management for over a decade. Dedicated to creating CTI & Omni-Channel integrated solutions designed to maximize value from the two most important platforms in the Contact Center; Communications and CRM. Our goal: to save our customers time and money with every customer contact.

Callzilla

Callzilla: Your Quality-First Contact Center, is an Award-winning BPO provider that “raises the bar” on performance resulting in a “better customer experience”. This is what separates us from others in the “cluttered” BPO space. Languages Supported include: English, Spanish & French. Channels Supported: Voice, Chat, Email, Social Media, Text.

Cognigy

Cognigy is a global leader in conversational AI automation. Its low-code platform, Cognigy.AI, empowers enterprises to automate high volume customer and employee support requests using intelligent voice- and chatbots, delivering personalized experiences at scale.

Datamark

We serve as an extension to your brand. As a leading business process outsourcing (BPO) company, DATAMARK empowers. Fortune 500 companies and large enterprises with the strategies, solutions, and workforce to streamline workflows, control risks and reduce costs.

Edify

Edify connects businesses with customers and employees with each other. Edify Huddle unites contact center (CC), unified communications (UC), and real-time communications platform (API) functionality in a single pane of glass backed by cloud-native global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee.

Genesys

Delivering more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. 

HGS

HGS is a global leader in transforming customer experiences and managing business processes. Solutions include digital CX, back-office processing, contact center operations, and HRO. To create the perfect balance of people and technology, HGS combines deep domain expertise with automation, analytics, and artificial intelligence. Through constant innovation and optimization, HGS grows and builds businesses for the future.

Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world.

Kore.AI

Kore.ai pioneered the creation and adoption of AI-native virtual assistants by enterprises across all industries and regions. Over the years, Kore.ai has emerged as the trusted advisor and preferred technology provider to automate conversational interactions for its Global 2000 customers.Kore.ai’s conversational AI product portfolio has and will continue to transform enterprises by delivering delightful customer and employee experiences with unmatched contextual intelligence.

MaestroQA

MaestroQA makes omnichannel quality assurance software for modern support teams. The world’s biggest customer-first brands depend on MaestroQA to improve agent performance, unlock business-level insights, and enable amazing customer experiences—all while improving the metrics that matter like retention, revenue, and CSAT.

Omni Interactions

More Information Coming Soon!

Outsource Consultants

Outsource Consultants is a BPO referral and advisory firm that helps companies find the perfect fit outsource call centers. We’re not a call center, we’re a team of global outsourcing experts who help leading brands with their BPO selection process – at no charge!

Pathlight

Pathlight’s Realtime Performance Intelligence platform keeps sales teams engaged and motivated to exceed expectations. Our platform combines realtime data analysis, communications, AI coaching, predictive goals, 1:1s, recognition, conversation coaching, and much more. Pathlight is your team’s command center where reps manage themselves, managers become coaches, and everyone aligns on the path to success.

Quantiphi

Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine and realize transformational opportunities at the heart of business. We are passionate about our customers and obsessed with problem-solving to make products smarter, customer experiences frictionless, processes autonomous and businesses safer.

SmartAction

We are SmartAction®, the undisputed leader in purpose-built AI-powered Virtual Agents for customer service. At SmartAction, we utilize powerful technology and thoughtful CX services to deliver frictionless conversational AI experiences over voice, chat, and text. But don’t take our word for it – ask our CX-obsessed clients including AAA, DSW, Electrolux, and Choice Hotels.

Support Services Group

Support Services Group is a Global Omnichannel service provider, integrating digital business solutions that continue to grow revenues and deliver top-shelf CX for our clients. Partnering with our clients to craft tailored SOLUTIONS that leverage our great PEOPLE and TECHNOLOGY ensuring success. See us for how we can help you!

TaskUs

TaskUs provides the people, process, and technology that power the world’s most notable brands and disruptive companies through its customer care and back office outsourcing solutions. Our unique focus on transformational growth scales support systems and increases our partners’ bottom lines.

Uniphore

Uniphore is the global leader in Conversational Service Automation which is disrupting an outdated customer service model.   Uniphore’s innovative platform includes voice, AI and automation solutions which help ensure that every voice, on every call, is truly heard.

XSELL

XSELL exists to empower agents, clients, and organizations to increase human performance and job satisfaction through making conversations more personal. We do this by pairing together the best elements of human intuition and machine intelligence to drive results.

Zenarate

Zenarate’s AI Coach helps leading brands develop top performing customer
facing teams through AI conversation simulation. Zenarate Customers include 7of the top 10 U.S. financial institutions, 2 of the top 5 BPOs serving large banks, and leading companies in healthcare, technology, and services industries.

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