Customer Contact West 2021

2021 Sponsors

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Alta Resources

Alta Resources is a customer service and sales contact center provider (BPO) representing some of the world’s most recognizable and fastest-growing brands. We have the expertise and experience necessary to deliver seamless brand experiences and a genuine passion for our people and our clients’ brands. There’s no BPO quite like us.

Caller ID Reputation

Caller ID Reputation improves the visibility of your caller ID across all major carriers and call blocking apps. Receive notifications about incorrectly flagged caller IDs or blocked phone numbers before you put your reputation at risk. Guarantee your caller ID is displaying correctly and protect your phone number’s reputation.

Cresta

Cresta makes business radically more productive by using Expertise AI to help sales and service teams improve their performance. Cresta’s Real-time Expertise AI uncovers expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching. This optimizes every customer conversation, driving better business results.

Datamark

We serve as an extension to your brand. As a leading business process outsourcing (BPO) company, DATAMARK empowers. Fortune 500 companies and large enterprises with the strategies, solutions, and workforce to streamline workflows, control risks and reduce costs.

Genesys

Delivering more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform.

PTP

PTP is a professional services firm delivering innovative customer service solutions across contact center and CRM platforms that cut costs, enhance investments, and improve customer satisfaction.

SmartAction

We are SmartAction®, the undisputed leader in purpose-built AI-powered Virtual Agents for customer service. At SmartAction, we utilize powerful technology and thoughtful CX services to deliver frictionless conversational AI experiences over voice, chat, and text. But don’t take our word for it – ask our CX-obsessed clients including AAA, DSW, Electrolux, and Choice Hotels.

Support Services Group

Support Services Group is a Global Omnichannel service provider, integrating digital business solutions that continue to grow revenues and deliver top-shelf CX for our clients. Partnering with our clients to craft tailored SOLUTIONS that leverage our great PEOPLE and TECHNOLOGY ensuring success. See us for how we can help you!

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