2021 Sponsors
Alta Resources
Alta Resources is a customer service and sales contact center provider (BPO) representing some of the world’s most recognizable and fastest-growing brands. We have the expertise and experience necessary to deliver seamless brand experiences and a genuine passion for our people and our clients’ brands. There’s no BPO quite like us.
Atento
A leader in near-shore solutions, Atento is the largest provider of CRM BPO services in Latin America. Every day 150,000 employees connect with 500 million consumers. With centers in 13 countries, we have unique insights into our clients’ operations and consumer needs, guaranteeing the best customer experience for their clients
Bucher + Suter
Bucher + Suter is a Cisco Contact Center and Webex-dedicated partner with 40 years of industry expertise. That vast experience lets us cut through the noise, focus on what matters, and advise our customers on the best technology and CX strategies for their connected customer experience goals.
C2Perform
Meeting your CX promise requires you to balance performance with your employee experience. C2Perform’s suite of performance and employee engagement tools help you deliver on both. Scaleable, flexible and trusted by clients in 25 countries. Say goodbye to spreadsheets and getting multiple platforms to work together.
Callzilla
Callzilla: Your Quality-First Contact Center, is an Award-winning BPO provider that “raises the bar” on performance resulting in a “better customer experience”. This is what separates us from others in the “cluttered” BPO space. Languages Supported include: English, Spanish & French. Channels Supported: Voice, Chat, Email, Social Media, Text.
Edify
Edify connects businesses with customers and employees with each other. Edify Huddle unites contact center (CC), unified communications (UC), and real-time communications platform (API) functionality in a single pane of glass backed by cloud-native global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee.
Genesys
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale.
HGS
HGS is a digital CX company that provides the experts and technologies to make each customer interaction prompt, personal, and positive. With over 20,000 employees across 35 delivery centers in 8 countries, HGS helps businesses continually transform, optimize, and grow. Visit our website to learn how we champion every moment.
Interactions
Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, optichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide.
Intradiem
Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Our patented AI-powered technology processes the massive quantity of data generated by contact centers and back offices and takes immediate action to support both in-center and remote teams.
Kore.AI
Kore.ai is recognized as a global leader in enterprise conversational AI platform and solutions, helping enterprises automate business voice and digital interactions that deliver extraordinary experiences for their customers, contact center agents and employees worldwide. More than 200 global 2000 companies trust Kore.ai’s experience optimization (XO) platform and industry solutions to automate their interactions and achieve extraordinary outcomes for over 200 million users worldwide.
Liveops
Liveops, virtual contact center, solves enterprise customer experience challenges by offering an agile, skilled workforce. This Virtual Flex model reimagines agent engagement and scheduling that attracts a better agent profile equipped to meet the fluctuations in contact volume at scale.. Liveops exists to improve the lives of agents, our clients and employees.
Omni Interactions
Founded in 2016, Omni Interactions is the fastest-growing managed services provider of outsourced customer experience solutions. With over 120 years of combined C-suite experience providing work-from-home customer service solutions, Omni Interactions has developed a unique business model built around the gig economy and innovative cloud-based technology that empowers remote brand ambassadors to provide on-demand, scalable, omnichannel customer experience at a lower cost.
Outsource Consultants
Are you looking for a new outsource provider? Outsource Consultants can eliminate your hiring and attrition challenges by matching you with a top-performing BPO that’s ready to onboard and scale. We’re not a call center, we’re a team of global outsourcing experts who help leading brands find the right fit BPO partner – at no charge!
Pathlight
Pathlight’s Realtime Performance Intelligence platform keeps sales teams engaged and motivated to exceed expectations. Our platform combines realtime data analysis, communications, AI coaching, predictive goals, 1:1s, recognition, conversation coaching, and much more. Pathlight is your team’s command center where reps manage themselves, managers become coaches, and everyone aligns on the path to success.
Quantiphi
Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine and realize transformational opportunities at the heart of business. We are passionate about our customers and obsessed with problem-solving to make products smarter, customer experiences frictionless, processes autonomous and businesses safer.
SmartAction
We are SmartAction®, the undisputed leader in purpose-built AI-powered Virtual Agents for customer service. At SmartAction, we utilize powerful technology and thoughtful CX services to deliver frictionless conversational AI experiences over voice, chat, and text. But don’t take our word for it – ask our CX-obsessed clients including AAA, DSW, Electrolux, and Choice Hotels.
SS&C Blue Prism
SS&C Blue Prism provides leading enterprise intelligent automation technology worldwide. We empower customers to reimagine how work gets done with a secure and scalable intelligent digital workforce. A digital workforce increases efficiency, reduces operating costs and returns millions of hours to staff to focus on the things that matter most.
Support Services Group
Support Services Group is a Global Omnichannel service provider, integrating digital business solutions that continue to grow revenues and deliver top-shelf CX for our clients. Partnering with our clients to craft tailored SOLUTIONS that leverage our great PEOPLE and TECHNOLOGY ensuring success. See us for how we can help you!
Zenarate
Develop top-performing agents through AI Simulation Training. Zenarate AI Coach is the “flight simulator” for customer and prospect engagement where agents in training are immersed in life-like Conversation, Screen, and Chat Simulations to master high-impact topics they will face with live customers and prospects.