2019 FEATURED SPONSORS

24-7 Intouch

24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

Aceyus

Aceyus, the expert in Contact Center technology, unifies multi-platform/omni-channel data through highly customizable dashboards and optimized reporting. As companies embrace new digital channels Aceyus is at the center, keeping the focus on Customer Experience with a goal of increasing satisfaction, employee engagement and bottom line profitability.

Acquire BPO

Acquire BPO is a global outsourcer located in the US, Australia, Philippines and the Dominican Republic. With 7,000+ staff, 14 locations and 14-years’ experience, we deliver automated, intelligent contact center and back office services. We’re proudly on IAOP’s® world’s best outsourcing providers’ list and Stevie’s Most Innovative Company of the Year.

Cicero

Cicero provides desktop process automation and analytics software that help organizations isolate issues and automate employee tasks in the contact center and back office. By realizing and removing the barriers to productivity, customers such as Nationwide and UBS use Cicero software to build enterprise value by improving performance, reducing cost, and transforming the employee and customer experience.

DATAMARK

We serve as an extension to your brand. As a leading business process outsourcing (BPO) company, DATAMARK empowers Fortune 500 companies and large enterprises with the strategies, solutions, and workforce to streamline workflows, control risks and reduce costs.

Genesys

At Genesys we have been dedicated to helping organizations of all sizes deliver exceptional customer experiences. For over 25 years, we’ve delivered customer engagement, employee engagement, and business optimization solutions that have enabled great customer relationships and business results.

HGS

HGS provides business process management (BPM) services from contact centers to HRO, back-office, and marketing solutions. Taking a true “globally local” approach with over 44,200 employees in 75 worldwide locations, HGS combines technology-powered services in automation, analytics, and digital to deliver transformational impact to some of the world’s leading brands across nine key verticals.

Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly combine AI & human understanding to enable businesses & consumers to engage in productive conversations. With flexible solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings & unprecedented customer experience for some of the largest brands in the world.

Jacada

Jacada’s automation expertise and IP within customer operations continues to deliver end-to-end customer service automation solutions to global enterprises. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership.

Outsource Consultants

Outsource Consultants is a call center referral and advisory firm that helps companies find the perfect outsource call centers. Our experts simplify your search by matching you with BPO options that meet your exact requirements. If you want to eliminate the guesswork from your next call center search, contact us!

PTP

PTP collaborates with leading businesses to develop results-driven technology solutions that transform the customer experience. PTP stays connected to your business drivers while enabling a 360° view of the customer to increase engagement enterprise wide by optimizing technology and business processes to breakdown silos and enhance customer connections through seamless omni-channel communication.

ServiceNow

ServiceNow makes work better across the enterprise. Getting simple stuff completed at work can be easy, and getting complex multistep tasks accomplished can be painless. Our applications automate, predict, digitize and optimize business processes and tasks, across IT, customer service, security operations, human resources and more, creating a better experience for your employees and customers.

SmartAction

SmartAction is the leading provider of AI-powered customer self-service solutions. Our cloud-based platform is built for enterprises to satisfy growing expectations for self-service. We focus on building an environment where intelligent virtual agents are handling complex customer requests in every medium – voice, SMS text, chat, social media, and mobile.

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