2019 FEATURED SPONSORS

24-7 Intouch

24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

Aceyus

Aceyus, the expert in Contact Center technology, unifies multi-platform/omni-channel data through highly customizable dashboards and optimized reporting. As companies embrace new digital channels Aceyus is at the center, keeping the focus on Customer Experience with a goal of increasing satisfaction, employee engagement and bottom line profitability.

Acquire BPO

Acquire BPO is a global outsourcer located in the US, Australia, Philippines and the Dominican Republic. With 7,000+ staff, 14 locations and 14-years’ experience, we deliver automated, intelligent contact center and back office services. We’re proudly on IAOP’s® world’s best outsourcing providers’ list and Stevie’s Most Innovative Company of the Year.

Aspect

Aspect is on a mission to simplify and improve customer engagement. Our best-of-breed contact center and workforce optimization applications help companies keep agents engaged while providing exceptional customer experiences. Our flexible, scalable solutions for self-service, interaction management and workforce optimization are available as on-premises, hosted, private or public cloud deployments.

Bold360

By leveraging the power of A.I., Bold360 helps personalize and enhance every customer engagement – no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity and helps agents do what they do best – be human.

Bucher + Suter

Connecting Cisco customers to CRM and Service Management for over a decade. Dedicated to creating CTI & Omni-Channel integrated solutions designed to maximize value from the two most important platforms in the Contact Center; Communications and CRM. Our goal: to save our customers time and money with every customer contact.

Callzilla

Callzilla: Your Quality-First Contact Center, is an Award-winning BPO provider that “raises the bar” on performance resulting in a “better customer experience”. This is what separates us from others in the “cluttered” BPO space. Languages Supported include: English, Spanish & French. Channels Supported: Voice, Chat, Email, Social Media, Text.

Cicero

Cicero provides desktop process automation and analytics software that help organizations isolate issues and automate employee tasks in the contact center and back office. By realizing and removing the barriers to productivity, customers such as Nationwide and UBS use Cicero software to build enterprise value by improving performance, reducing cost, and transforming the employee and customer experience.

D2L

D2L is a learning platform for organizations who value learner success as a driver of business success. Brightspace, our platform, helps prepare and engage your workforce with a personalized learning experience, peer-to-peer knowledge sharing, Social AssessmentTM and more. With a fully open API, Brightspace can easily integrate within your existing technology ecosystem.

DATAMARK

We serve as an extension to your brand. As a leading business process outsourcing (BPO) company, DATAMARK empowers Fortune 500 companies and large enterprises with the strategies, solutions, and workforce to streamline workflows, control risks and reduce costs.

Eventus

Eventus delivers Managed Solutions, Strategy and Consulting, and Experience Innovations with engagement models that Amplify CX Outcomes.  Eventus has influenced over 1 billion customer interactions, reduced over $100mm in Client costs, all while improving customer loyalty. Eventus provides industry expertise, a partner ecosystem, and proven methodologies that enable their Clients to exceed goals, minimize risk, and drive CX success.

Five9

Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based solutions to the cloud.

Genesys

At Genesys we have been dedicated to helping organizations of all sizes deliver exceptional customer experiences. For over 25 years, we’ve delivered customer engagement, employee engagement, and business optimization solutions that have enabled great customer relationships and business results.

Helpshift

Helpshift’s next-generation digital customer service platform enables B2C brands to scale their support while offering differentiated experiences through web, in-app, email and messenger app channels. Serving over 450 businesses worldwide, including Xfinity Home, Microsoft, Tencent and Supercell, Helpshift is headquartered in San Francisco, with offices around the globe.

HGS

HGS provides business process management (BPM) services from contact centers to HRO, back-office, and marketing solutions. Taking a true “globally local” approach with over 44,200 employees in 75 worldwide locations, HGS combines technology-powered services in automation, analytics, and digital to deliver transformational impact to some of the world’s leading brands across nine key verticals.

Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly combine AI & human understanding to enable businesses & consumers to engage in productive conversations. With flexible solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings & unprecedented customer experience for some of the largest brands in the world.

Jacada

Jacada’s automation expertise and IP within customer operations continues to deliver end-to-end customer service automation solutions to global enterprises. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership.

NWN

NWN Corporation, headquartered outside Boston, is an established leader in delivering secure innovation adoption at scale for commercial, enterprise and public sector organizations through its solution-as-a-service platform. With 1,300 customers throughout the U.S., NWN provides a unified customer experience with integrated offerings for unified communications, security, contact center, DaaS (device-as-a-service), connectivity and advanced technology solutions.

Outsource Consultants

Outsource Consultants is a call center referral and advisory firm that helps companies find the perfect outsource call centers. Our experts simplify your search by matching you with BPO options that meet your exact requirements. If you want to eliminate the guesswork from your next call center search, contact us!

PTP

PTP collaborates with leading businesses to develop results-driven technology solutions that transform the customer experience. PTP stays connected to your business drivers while enabling a 360° view of the customer to increase engagement enterprise wide by optimizing technology and business processes to breakdown silos and enhance customer connections through seamless omni-channel communication.

ServiceNow

ServiceNow makes work better across the enterprise. Getting simple stuff completed at work can be easy, and getting complex multistep tasks accomplished can be painless. Our applications automate, predict, digitize and optimize business processes and tasks, across IT, customer service, security operations, human resources and more, creating a better experience for your employees and customers.

Sitel

Sitel Group’s 75,000 people around the globe connect many of the world’s best brands with their customers – 3.5 million times daily. As a global leader in customer experience (CX) management, we leverage 30 years’ experience to deliver omnichannel solutions to 400+ clients – from Fortune 500 companies to startups. https://www.sitel.com/

SmartAction

SmartAction is the leading provider of AI-powered customer self-service solutions. Our cloud-based platform is built for enterprises to satisfy growing expectations for self-service. We focus on building an environment where intelligent virtual agents are handling complex customer requests in every medium – voice, SMS text, chat, social media, and mobile.

Talkdesk

Talkdesk Enterprise Contact Center Platform empowers companies to make the customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, over 1,400 innovative companies rely on Talkdesk to power their customer interactions.

Teleperformance

Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

TTEC

TTEC (previously known as TeleTech) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences. With more than 49,000 employees and 85 customer engagement centers around the world, we offer customer care and tech support, customer acquisition and retention, CX consulting and omnichannel technology.

Upstream Works

Upstream Works provides best-in-class Omnichannel Contact Center software to increase agent success and customer engagement. We bring the customer journey together for all channels, interactions, applications and platforms with a single agent desktop and management simplicity. Organizations worldwide benefit from Upstream Works solutions, connecting and transforming every customer experience.

VHT

VHT enables companies to keep the promises they make to their customers, creating lasting brand loyalty. For over two decades, VHT has been the world’s number one provider of callback software and services. Today we extend our leadership by providing contact centers solutions that optimize customer interactions across all digital channels.

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