Participate

An Interactive Event Experience Like No Other

 

YOUR CUSTOMER IS YOUR TRUE NORTH

Every person, every process, every tool must embed the customer in its DNA. Ignore this at your peril.

TECHNOLOGY IS MOVING FAST

An era of unprecedented change is upon us, driven by the pace of digital technologies. Get a grip on a fast moving landscape of solutions and find innovative ways to provide data-driven customer support.

EFFICIENCY MUST BE WELL THOUGHT OUT

Amidst all the disruption and innovation comes the unabated demand for operational efficiency and effectiveness. Strategically deploy the “must have” processes and technology to stay ahead of both evolving customer expectations and the demands of your senior management.

POWER TO YOUR PEOPLE

Your workforce is transforming and in turn presenting new challenges and new opportunities for brand ambassadorship. You must grasp a new model to attract and develop modern talent, and transition your existing workforce to one that embraces and is empowered by automation.

INSPIRE YOUR PEERS, COLLEAGUES AND YOUR INTELLECTUAL CURIOSITY

Our events are designed for you to open up most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.

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Executive

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Management

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Other

Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers, and Heads of:

  • Contact Centres
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Operations
  • Customer Analytics
  • Customer Care
  • Customer Service
  • Customer Support
  • Customer Strategy
  • Quality Assurance

Snapshot of Who’s Participating

Our Participants Say It Best

The recent Customer Contact Executive MindXchange event was a first for me – and I could not recommend it more!! The insights gleaned, solution providers made available, and the execution and support of the Frost & Sullivan team is second to none. If you have been on the fence on whether you should attend or not – pull the trigger, your future self (and your organization) will thank you later!!

Senior Director, Learning and Performance Enablement
Northwestern Mutual

I truly enjoyed having the opportunity to join leaders in speaking about our most important resource: Our Team Members. I learned so much by connecting with experienced leaders and connecting on best practices on culture in contact centers. 

Vice President of Customer Service

Shipt

Great job! The best event I have ever attended!

Director, Contact Center Operations
 J. Knipper and Co.

The Customer Contact Executive MindXchange was an absolute enriching experience. The level of knowledge and wealth of experience of the participants created an environment of learning and development throughout each day. Mix in the activities that promoted networking and first class accommodations and the experience is tough to beat. I walked away with valuable insights, ideas and fantastic new contacts.

Chief Operations Officer
ActivEngage, Inc.

I'm so glad in-person events are back! I was so impressed by the event production, networking, and thought leaders in attendance.

Senior Director, Customer Success
Muck Rack

This event was distinctly different from other conferences I have attended. I enjoyed the enhanced networking and thought partnering. Being part of the conversations rather than simply shuffling from presentation to presentation made the content and experience both more meaningful and actionable.

Senior Workforce Manager
Kaiser Permanente

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