Customer Contact West 2021

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Content Guru

Content Guru empowers organisations across the globe to deliver the best Customer Engagement and Experience through cutting-edge innovations focused on simplifying the complex world of communications. Our cloud first platform, storm®, offers virtually limitless scalability, unmatched integration capabilities and industry-leading AI. We ensure your contact centre meets the needs of every customer, seamlessly.

HGS

HGS is a global customer experience management company that combines technology-powered services in ai, automation, analytics and digital with domain expertise focusing on contact center solutions and back office processing to deliver transformational impact to clients. HGS takes a true “globally local” approach, with over 39,578 employees across 60 delivery centers in seven countries as well as a Work@Home delivery network of over 20,000 agents making a difference to some of the world’s leading brands across nine key verticals.

Jacada

Jacada’s automation expertise and IP within customer operations continues to deliver end-to-end customer service automation solutions to global enterprises. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership.

Teleperformance

Teleperformance, the global leader in out-sourced multichannel customer experience management. The Group’s 300,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction In 2018, it reported consolidated revenue of €4.4 billion.

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