Participate

The pandemic driven pivot put resources and investment in digital on the front burner. You must re-examine and reset your digital strategy, making the digital journey; data analytics and security; and channel shifts critical issues moving forward.

You need to think hard about how you will provide for the physical safety of your people as they transition back to contact centers, as well as provide for the psychological well-being of both on-premise and at home workers. You may need to rethink location strategy and contact center consolidation. You’ll need to innovate new ways to hire, train and coach. You’ll bring a new lens to vendor relationships. All of these are just scratches on the surface of unprecedented, uncharted, and fluid change.

At home is here to stay, not only in the foreseeable future but also as a viable longer term strategy. It’s a game changer impacting every person, every process, and every tool. You must be prepared to build a new vision and new strategy.

Need we say more? You may be hampered by your four walls, but we will take you beyond them! Customer Contact VIRTUAL will connect you with dozens of like-minded professionals for very interactive, candid conversations about what is working, and what is not as we move through and into the new normal.

Your people and your organization are looking to you for leadership. This event is designed for you to open up your most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change.