Frequently Asked Questions
What do I need to know to prepare for the event?
Please watch the orientation video and your question, including some others you may have, will be answered.
Where is the orientation video?
Can I access the event on another device other than my computer?
We don’t recommend it. This event has been specifically designed to enjoy on a laptop/desktop computer via the google chrome browser.
What are Briefing Sessions?
15-minute pre-scheduled meetings with solution providers of your choosing.
These will happen on Wednesday, February 3rd & Thursday, February 4th at 12:00pm.
Why don't I have any 1:1 briefing sessions in my "My 1:1 Briefing Sessions" section?
If you don’t have any briefing sessions & are still interested in meeting with one, or more of the solution providers, simply reach out to Lacey Rose at Lacey.Rose@frost.com
NOTE: If you have Briefing Sessions, they will not appear in your “My 1:1 Briefing Sessions” section until February 2nd.
Can I access and view recordings of any sessions post event?
Please email Dyan Lyon at dyan.lyon@frost.com regarding this inquiry.
Where can I find technical help?
Click on “Help” on the left side of the page.
How do I earn points for the Customer Contact VIRTUAL Raffle?
| Action | Points Earned |
| Accept & attend 1:1 Briefing Session(s) | 100 |
| Request a demo with 3 or more solution providers | 100 |
| Visit the Industry Insights section | 50 |
| Post to social media or the Activity Feed | 50 |
| Enter the Grand Prize Giveaway | 50 |
| Participate in a Solutions Wheel | 50 |
| Fill out the General Event Eval | 35 |
| Attend the Olympics | 35 |
| Attend the Participant Meet ‘n’ Greet | 35 |
| Attend the Scavenger Hunt | 35 |
| Attend the Dance Break | 20 |
| Attend the Yoga Break | 20 |
| Attend the Origami Break | 20 |
| Point Range | Raffle Tickets Awarded |
| 1 to 100 | 1 |
| 101 to 200 | 3 |
| 201 to 300 | 5 |
| 301 to 400 | 7 |
| 401 to 500 | 9 |
| 501 to 600 | 12 |
