Presented by:
Miranda Conlon
Director, Customer Service
Wayfair
Shantanu Das
General Manager, NA Customer Service
Wayfair
Recent Posts
- Hyper-Personalization: Crafting Tailored Experiences for the Modern Consumer
- “Customer for Life” Is an Architecture, Not an Ambition
- From Personalization to Autonomous Action: Securing AI Driven Customer Experience
- Your Next Customer May Not Visit Your Website
- When Did You Stop Caring? The Call to Reignite Humanity in a World Obsessed with Efficiency
