Presented by:
Monica Rothgery
Chief Operations Officer
KFC US
Recent Posts
- Raising the Bar: Delivering Preemptive Customer Service
- Building Products that Matter to the Customer
- The Missing Layer in Customer Contact Transformation: Metacognitive Energy
- Is Your IVR a ROADBLOCK or a PATHWAY Helping to Resolve Customer Issues?
- HEADLINER – Say YES to What’s Next: Service at the Speed of Change
