HEADLINER – The Unlock that is Empowerment By Frost & Sullivan | Nov 7, 2022 | CCW | 0 comments Presented by: Monica Rothgery Chief Operations Officer KFC US ← Previous Post Top Takeaways from the 18th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange Next Post → It’s Time to Rewrite Your Employee Engagement Playbook You may also like Q&A with Natalie, Beckerman, Global Head, Customer Support Operations, IHG Hotels & Resorts The Brand is the Experience — Not the Ad A call for marketing and CX leaders to deliver on the promise, not just the pitch Tellerless Branches: Improving CX through Digital Transformation