Keynote Video: Positive Change: How Contact Center Executives Can Ignite the Organization and Move Beyond the Status Quo By James Lloyd, President, 9 Screens International | Nov 28, 2017 | CCW | 0 comments ← Previous Post Who Cares About the Company Store? Next Post → Mentor the Mentors: Bringing Out the Best in Your Managers and Supervisors You may also like Is Your IVR a ROADBLOCK or a PATHWAY Helping to Resolve Customer Issues? HEADLINER – Say YES to What’s Next: Service at the Speed of Change The Top 10 Strategic Imperatives Reshaping Customer Experience in 2026–2027