Keynote Presentation: Saving The Customer Experience, One Contact Center At A Time By Nate Brown, Senior Director of Customer Experience, Arise Virtual Solutions, Incorporated | May 2, 2019 | CCS, CCW | 0 comments ← Previous Post What Are You Building? I’m Building a [Customer Service] Cathedral Next Post → Train to the Vision You may also like Customer Inspired Innovation (CII): From Insight to Impact and Sustainable Growth Precision CX: Investing for Maximum Impact One from Lili’s book, my first manager ever. Work CAN be fun.