Advisory Board

14th Anniversary Customer Contact Europe Executive Mindxchange Advisory Board

An Event Shaped by a Community of Your Peers!

Frost & Sullivan extends its appreciation to the following Advisory Board Members for their expertise and valuable support in ensuring the agenda delivers relevant and valuable content.

Assistant Director of Customer Experience (Insights), A2Dominion Group

Ellie Broughton

Ellie has 35 years’ experience in public, voluntary and commercial sectors and in a range of operational and strategic roles. Customer and stakeholder engagement has been a running theme throughout this time.

She has been working in Customer Experience for three years, helping A2Domion Housing Group develop its Customer Experience strategy, planning and insights in liaison with A2Dominion’s independent Customer Advisory Panel. Current projects include the use of customer and business insights to target A2D’s most complex – and highest cost – residents and premises, as well as new policy and practice for supporting Vulnerable and Struggling customers.

Head of Customer Success, LoopUp

Sarah Cranston

Bio is forthcoming…

Senior Consultant, Noventum Service Management, Zurich

Stephen Hodson

Stephen is a highly experienced customer care and service leader with more than 30 years experience gained in corporations and the Clinical Diagnostics and Life Sciences industries while living and working in UK, South Africa, Germany, USA and Switzerland.
Stephen`s primary interest and passion is in customer experience and advocacy,  employee engagement, adaptation of latest technologies and Service  transformational programs.

Stephen is a member of the Institute of Electrical and Electronics Engineers ( IEEI) and  Institute of Engineering Technology (MIET) and holds an MBA

Always striving to put customers at the centre of everthing I do.

Global CS Strategic Projects Director,

Patrick Houbrigts

Bio is forthcoming…

Personal Market Manager, Direct Banking, AIB

Kathy O’Mahony

Kathy has worked in a variety of roles within AIB’s Contact Centre for the past 20 years. Currently working as a Senior Manager in Direct Banking with specific responsibility for Direct Mortgages, she is responsible for delivering sales performance, customer experience and people leadership across an omni channel and ever evolving digital environment. Prior to working in Direct Banking, Kathy worked in Direct Service, notably Phone and Internet Banking and Card Services. She has participated on various bank wide strategic and transformational projects.

Kathy is a Board member of the CCMA (Customer Contact Management Association) and the recipient of the 2017 Irish Sales Champion Manager of the Year Award.

Originally from Boston Massachusetts where she worked as a Registered Nurse (RN, BSN), Kathy is married and living in Ireland with 3 grown up children.

Call Center Manager, Regina Maria, The Private Healthcare Network

Valentin Ristea

Bio is forthcoming…

Customer Service Director-Europe, Office Depot UK Ltd

Neil Sturrock

Currently European Customer Service Director for Office Depot, the leading business supplies company in the world. Leading a team responsible for sales and service across Europe from a global footprint of 11 sites.

Prior to OD I held a number of senior customer leadership roles with TUI, Apple and Orange in the UK for example and worked offshore for Unique Vacations the Marketing and Sales arm of Sandals and Beaches resorts in the caribbean.

Passionate about customer service and leading operations which are not only passionate about their customers but ensure their employees are valued and engaged positively.

Director, Customer Service Central European Region, Danfoss

Eric Thalmann

Customer Engagement Leadership Council Member

More than 15 years’ experience in leading multi-cultural customer service organizations in B2B environments, while being responsible for different additional, customer experience relevant, assignments with Supply Chain, Logistics and Customer Satisfaction.

As the Head of different Customer Service Organizational set up`s, which where tailored to the specific markets and area conditions, he introduced Customer Service as a new core discipline with a strong Supply Chain and Continuous Improvement approach within different organizations in EMEA.