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An Interactive Customer Service Experience Like No Other

YOUR CUSTOMER IS YOUR TRUE NORTH

Every person, every process, every tool must embed the customer in its DNA. Ignore this at your peril.

YOUR WORKFORCE IS CHANGING

We are witnessing a radical change in the workforce. You must be prepared to build a new vision and new strategy to engage with talent in the future.

TECHNOLOGY IS MOVING FAST

An era of unprecedented change is upon us, driven by the pace of digital technologies. Get a grip on a fast-moving landscape of solutions and find innovative ways to provide data-driven customer support.

INSPIRE YOUR PEERS, COLLEAGUES AND YOUR INTELLECTUAL CURIOSITY

Our events are designed for you to open up most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change.

YOU STILL HAVE TO BE “ALL THAT”

Amidst all the disruption, innovation, and consumer upheaval comes the unabated demand for operational efficiency and effectiveness. Plan for the “must have” people, process, and technology needed to meet the expectations placed on you by senior management.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.

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Executive

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Management

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Other

Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:

  • Contact Centres
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Operations
  • Customer Analytics
  • Customer Care
  • Customer Service
  • Customer Support
  • Customer Strategy
  • Quality Assurance

Snapshot of Previous Event Participants

  • adidas
  • Aegean Airlines S.A.
  • AIB
  • Air France – KLM
  • Allianz SE
  • American Express Europe Ltd
  • Apple
  • Audible
  • Autotrader
  • Avis Rent a Car UK Ltd
  • AXA Business Insurance
  • Bank of Cyprus
  • Bank of Ireland
  • Barclaycard Payment Solutions
  • Belgacom
  • Best Western International
  • Betfair
  • Blizzard Entertainment
  • Body Shop International
  • bpost
  • British Telecom
  • Business Stream, A Scottish Water Company
  • CarTrawler
  • Charles Tyrwhitt
  • Citi
  • Coca-Cola
  • Danfoss
  • Danske Bank
  • Dell Computer Corporation Ltd
  • Deutsche Telekom
  • Direct Line Group
  • Disney Land Paris
  • E.ON
  • EasyJet
  • eBay
  • Electronic Arts
  • Elizabeth Arden
  • Emirates/DNATA
  • Eurail.com
  • Europcar International
  • Expedia, Inc.
  • FedEx Express Europe
  • Finans Bank
  • First Direct
  • General Motors Europe GmbH
  • Google
  • H&M
  • Heineken
  • Hertz
  • Hrvatski Telekom
  • IKEA Deutschland GmbH
  • Jagex Games Studio
  • Jaguar Land Rover
  • LEGO
  • Levi Strauss Europe
  • Lloyds TSB
  • Marks and Spencer
  • Mercedes-Benz UK Ltd
  • Metlife
  • Metro Bank
  • Microsoft
  • Nestlé Nespresso
  • Netflix
  • NHS Blood and Transplant
  • Nintendo of Europe GmbH
  • O2
  • Office Depot
  • Olympus Medical Systems Europe
  • Opus Energy
  • Orange Bank
  • Oriflame Cosmetics
  • Panasonic UK HQ
  • PayPal
  • PPRO Financial Ltd
  • Ramada Jarvis Hotels
  • Rockwell Automation
  • Rolls Royce Defence
  • Ryanair
  • Sainsburys
  • SAP Concur
  • Schneider Electric
  • SEB Bank
  • Shell International Petroleum Company, Ltd.
  • Shop Direct Group
  • Siemens AG
  • Sky Ireland
  • Sony Interactive Entertainment Europe
  • Stagecoach Bus
  • Standard Life
  • Stryker European Operations B.V.
  • Supercell Oy
  • Swisscom
  • Takeda Pharmaceuticals International AG
  • Telefónica Germany
  • Telekom Austria Group
  • Telenor Digital
  • Thames Water
  • The Body Shop
  • Three Ireland
  • T-Mobile
  • TNT Express
  • Travelzoo
  • TUI Travel Group
  • Turkcell
  • Ubisoft
  • Virgin Media
  • Vodafone
  • Wargaming.net
  • Wilko
  • Wizz Air
  • Zalando GmbH
  • Zynga

Our Participants Say It Best


Assistant Vice President, Customer Service, Infinity Property and Casualty Corporation

I walked away from the event with actionable intel from people in the same industry facing the same challenges. Whether having a group of peers validate some of my opinions, or adding insights into the challenges faced by others, the relationships built and takeaways for business and process improvement in my organization were well worth the trip.


Vice President of Customer Care, Fidelity Communications

The event was great for networking as well as having an excellent variety of topics. It truly encompasses a ‘mind exchange’ based on how the various sessions are set up. It gives perspective and helps drive actionable items to bring back to your company. The style and set-up of the conference allowed me to network with peers and higher level positions to find best practices and various take-aways that were actionable and relevant.


Manager, Customer Service & Social Media, eBay

Very informative, so much to take in and great networking. So much information and great topics.


Director of Customer Service, King County Executive Office

I received feedback and actual experience stories from others who have/are facing the same challenges. The ‘speed dating’ in particular was a great quick opportunity to learn about innovations others are rolling out that I can test in my work. Hearing the first-hand accounts of projects and approaches that worked or didn’t and lessons learned was invaluable.


Director, Guest Services, Choice Hotels International

The event was great for networking as well as having an excellent variety of topics. It truly encompasses a ‘mind exchange’ based on how the various sessions are set up. It gives perspective and helps drive actionable items to bring back to your company. The style and set-up of the conference allowed me to network with peers and higher level positions to find best practices and various take-aways that were actionable and relevant.


Vice President, Contact Center Operations, Woodspring Hotels

The content of workshops that I attended were real-world problems that my organization is currently experiencing. It was great to fill up several pages of notes with ideas from industry peers.


Vice President, Enrollment & Contact Center Operations, University of Phoenix

I love the networking at Frost & Sullivan. The ability to network and make genuine connections brings value in that I feel confident I could reach out to anyone that I met to talk about a topic after the conference and would reciprocate for anyone that were to contact me.


Senior Director, GMS Technology, TechStyle Fashion Group

The 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange was an amazing event catered to customer service professionals. This event had relevant and lively sessions that helped participants and subject matter experts talk about best practices and new innovative ideas. This event wasn’t your typical stuff event with more sales reps than attendees. It was an event that had peer to peer insights and discussions throughout. This isn’t an event for someone who is looking to hide in the back of the room and take notes. It is engaging and allows for everyone to participate in the discussion.  I would recommend this event to anyone who is interested in coming to network and learn about customer service and contact center best practices.


Chief Executive Officer, Officium Labs

The Power of One is a concept my team and I talk about a lot the ability to get 1 % better each day.  Often times, the ability to get 1% better is tied to seeing greatness from those around you.  At Frost & Sullivan's event, I saw greatness in spades.  It was so refreshing to connect with key leaders in the industry and hear about their innovative approaches to transform their team to be best in class CX.  Equally it was illuminating to hear the different ideas that vendor resource and technology companies are engaged in to help these leaders succeed. I definitely have a lot of great material as I continue to be 1% better and become best in class at CX!

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