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An Interactive Event Experience Like No Other

 

YOUR CUSTOMER IS YOUR TRUE NORTH

Every person, every process, every tool must embed the customer in its DNA. Ignore this at your peril.

TECHNOLOGY IS MOVING FAST

An era of unprecedented change is upon us, driven by the pace of digital technologies. Get a grip on a fast moving landscape of solutions and find innovative ways to provide data-driven customer support.

EFFICIENCY MUST BE WELL THOUGHT OUT

Amidst all the disruption and innovation comes the unabated demand for operational efficiency and effectiveness. Strategically deploy the “must have” processes and technology to stay ahead of both evolving customer expectations and the demands of your senior management.

POWER TO YOUR PEOPLE

Your workforce is transforming and in turn presenting new challenges and new opportunities for brand ambassadorship. You must grasp a new model to attract and develop modern talent, and transition your existing workforce to one that embraces and is empowered by automation.

INSPIRE YOUR PEERS, COLLEAGUES AND YOUR INTELLECTUAL CURIOSITY

Our events are designed for you to open up most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change.

You’ll Collaborate With:

The right connections can open doors for you. At a Frost & Sullivan Executive MindXchange you’ll be surrounded by top-level executives in the customer contact and customer experience industry, who’ve been vetted by our team to ensure they are the right people for the content and focus of our event.

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Executive

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Management

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Other

Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers, and Heads of:

  • Contact Centres
  • Customer Experience
  • Customer Satisfaction and Loyalty
  • Operations
  • Customer Analytics
  • Customer Care
  • Customer Service
  • Customer Support
  • Customer Strategy
  • Quality Assurance

Snapshot of Previous Event Participants

  • adidas
  • Aegean Airlines S.A.
  • AIB
  • Air France – KLM
  • Allianz SE
  • American Express Europe Ltd
  • Apple
  • Audible
  • Autotrader
  • Avis Rent a Car UK Ltd
  • AXA Business Insurance
  • Bank of Cyprus
  • Bank of Ireland
  • Barclaycard Payment Solutions
  • Belgacom
  • Best Western International
  • Betfair
  • Blizzard Entertainment
  • Body Shop International
  • bpost
  • British Telecom
  • Business Stream, A Scottish Water Company
  • CarTrawler
  • Charles Tyrwhitt
  • Citi
  • Coca-Cola
  • Danfoss
  • Danske Bank
  • Dell Computer Corporation Ltd
  • Deutsche Telekom
  • Direct Line Group
  • Disney Land Paris
  • E.ON
  • EasyJet
  • eBay
  • Electronic Arts
  • Elizabeth Arden
  • Emirates/DNATA
  • Eurail.com
  • Europcar International
  • Expedia, Inc.
  • FedEx Express Europe
  • Finans Bank
  • First Direct
  • General Motors Europe GmbH
  • Google
  • H&M
  • Heineken
  • Hertz
  • Hrvatski Telekom
  • IKEA Deutschland GmbH
  • Jagex Games Studio
  • Jaguar Land Rover
  • LEGO
  • Levi Strauss Europe
  • Lloyds TSB
  • Marks and Spencer
  • Mercedes-Benz UK Ltd
  • Metlife
  • Metro Bank
  • Microsoft
  • Nestlé Nespresso
  • Netflix
  • NHS Blood and Transplant
  • Nintendo of Europe GmbH
  • O2
  • Office Depot
  • Olympus Medical Systems Europe
  • Opus Energy
  • Orange Bank
  • Oriflame Cosmetics
  • Panasonic UK HQ
  • PayPal
  • PPRO Financial Ltd
  • Ramada Jarvis Hotels
  • Rockwell Automation
  • Rolls Royce Defence
  • Ryanair
  • Sainsburys
  • SAP Concur
  • Schneider Electric
  • SEB Bank
  • Shell International Petroleum Company, Ltd.
  • Shop Direct Group
  • Siemens AG
  • Sky Ireland
  • Sony Interactive Entertainment Europe
  • Stagecoach Bus
  • Standard Life
  • Stryker European Operations B.V.
  • Supercell Oy
  • Swisscom
  • Takeda Pharmaceuticals International AG
  • Telefónica Germany
  • Telekom Austria Group
  • Telenor Digital
  • Thames Water
  • The Body Shop
  • Three Ireland
  • T-Mobile
  • TNT Express
  • Travelzoo
  • TUI Travel Group
  • Turkcell
  • Ubisoft
  • Virgin Media
  • Vodafone
  • Wargaming.net
  • Wilko
  • Wizz Air
  • Zalando GmbH
  • Zynga

Our Participants Say It Best


Director, International Customer Experience. SAP CONCUR

I love these events!


Manager, Call Centre, CENTRUL MEDICAL UNIREA SR

It has been an inspiring event for me, with a high level of professionalism.


Director, Customer Experience, A2DOMINION GROUP

Openness and honesty of attendees and willingness to share and support.


Vice President, Customer Transformation, SERVICEMAX

The use cases of all the different industries allow me to re-calibrate my own concepts & processes.


Senior Vice President, Retail & Contact Centres. EMIRATES

…generally high caliber attendees.


Manager, UK Customer Care, AUDIBLE, AN AMAZON COMPANY

Thought it was a great few days - some really good networking opportunities and thought provoking speeches.


Global Customer Experience & Training, DIVERSEY

I was able to take away ideas and best practices that I can use to improve our strategy and programs...

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