Advisory Board

14th Anniversary Customer Contact Europe Executive Mindxchange Advisory Board

An Event Shaped by a Community of Your Peers!

Frost & Sullivan extends its appreciation to the following Advisory Board Members for their expertise and valuable support in ensuring the agenda delivers relevant and valuable content.

Assistant Director of Customer Experience (Insights), A2Dominion Group

Ellie Broughton

Ellie has 35 years’ experience in public, voluntary and commercial sectors and in a range of operational and strategic roles. Customer and stakeholder engagement has been a running theme throughout this time.

She has been working in Customer Experience for three years, helping A2Domion Housing Group develop its Customer Experience strategy, planning and insights in liaison with A2Dominion’s independent Customer Advisory Panel. Current projects include the use of customer and business insights to target A2D’s most complex – and highest cost – residents and premises, as well as new policy and practice for supporting Vulnerable and Struggling customers.

Head of Customer Success, LoopUp

Sarah Cranston

Bio is forthcoming…

Director, Customer Care, Bio-Rad

Stephen Hodson

Bio is forthcoming…

Global CS Strategic Projects Director,

Patrick Houbrigts

Bio is forthcoming…

Personal Market Manager, Direct Banking, AIB

Kathy O’Mahony

Bio is forthcoming…

Call Center Manager, Regina Maria, The Private Healthcare Network

Valentin Ristea

Bio is forthcoming…

Customer Service Director-Europe, Office Depot UK Ltd

Neil Sturrock

Currently European Customer Service Director for Office Depot, the leading business supplies company in the world. Leading a team responsible for sales and service across Europe from a global footprint of 11 sites.

Prior to OD I held a number of senior customer leadership roles with TUI, Apple and Orange in the UK for example and worked offshore for Unique Vacations the Marketing and Sales arm of Sandals and Beaches resorts in the caribbean.

Passionate about customer service and leading operations which are not only passionate about their customers but ensure their employees are valued and engaged positively.

Director, Customer Service Central European Region, Danfoss

Eric Thalmann

Customer Engagement Leadership Council Member

More than 15 years’ experience in leading multi-cultural customer service organizations in B2B environments, while being responsible for different additional, customer experience relevant, assignments with Supply Chain, Logistics and Customer Satisfaction.

As the Head of different Customer Service Organizational set up`s, which where tailored to the specific markets and area conditions, he introduced Customer Service as a new core discipline with a strong Supply Chain and Continuous Improvement approach within different organizations in EMEA.

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