CCS 23

2023 FEATURED SPONSORS

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Acquire BPO

Acquire BPO is an award-winning global outsourcer with offices in Australia, the United States, Dominican Republic and the Philippines. With 10,000+ staff, 14 locations and 16-years’ experience, we deliver automated, intelligent contact center and back-office services. We’re proudly on IAOP’s® world’s best outsourcing providers’ list and Stevie’s Most Innovative Company of the Year.

Alta Resources

Alta Resources is a customer service and sales contact center provider (BPO) representing some of the world’s most recognizable and fastest-growing brands. We have the expertise and experience necessary to deliver seamless brand experiences and a genuine passion for our people and our clients’ brands. There’s no BPO quite like us.

AmplifAI

AmplifAI is the AI-Driven Performance Enablement Platform for employee-centric workforces and applies data science to make frontline teams better. AmplifAI transforms employee data into actions modeled after an enterprise’s best-performing people – helping hybrid teams maximize business outcomes, boost productivity, and improve engagement.

C2Perform

Meeting your CX promise requires you to balance performance with your employee experience. C2Perform’s suite of performance and employee engagement tools help you deliver on both. Scaleable, flexible and trusted by clients in 25 countries. Say goodbye to spreadsheets and getting multiple platforms to work together.

CXperts

A highly trusted BPO company that provides Contact Center solutions across the U.S., Latin America and the Philippines. Our passion is to focus on employee engagement and providing our clients with superior locations and a highly qualified and motivated team to provide your customers with an exceptional customer experience.

Etech

Etech delivers next generation BPO solutions. A global minority owned business, Etech has created and trademarked how to turn your data into strategic insights. Leveraging the power of artificial plus human intelligence Etech enhances training and coaching to focus on critical behaviors creating improved customer experiences and shareholder value.

Genesys

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. 

HGS

HGS is a digital CX company that provides the experts and technologies to make each customer interaction prompt, personal, and positive. With over 20,000 employees across 34 delivery centers in 8 countries, HGS helps businesses continually transform, optimize, and grow. Visit our website to learn how we champion every moment.

IA Solutions

IA Solutions is a family-owned contact center with a rich 50-year history of innovation in the after-hours support and BPO sectors. Our mission is to enable our partners to achieve unprecedented levels of customer service and sales with our unrivaled omni-channel capabilities, which provide value through increased efficiency, reduced costs, and enhanced customer experiences.

Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world.

Intradiem

Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Our patented AI-powered technology processes the massive quantity of data generated by contact centers and back offices and takes immediate action to support both in-center and remote teams.

MaestroQA

MaestroQA makes omnichannel quality assurance software for modern support teams. The world’s biggest customer-first brands depend on MaestroQA to improve agent performance, unlock business-level insights, and enable amazing customer experiences—all while improving the metrics that matter like retention, revenue, and CSAT.

Omni Interactions

Founded in 2016, Omni Interactions is the fastest-growing managed services provider of outsourced customer experience solutions. With over 120 years of combined C-suite experience providing work-from-home customer service solutions, Omni Interactions has developed a unique business model built around the gig economy and innovative cloud-based technology that empowers remote brand ambassadors to provide on-demand, scalable, omnichannel customer experience at a lower cost.

Outsource Consultants

Are you looking for a new outsource provider? Outsource Consultants can eliminate your hiring and attrition challenges by matching you with a top-performing BPO that’s ready to onboard and scale. We’re not a call center, we’re a team of global outsourcing experts who help leading brands find the right fit BPO partner – at no charge!

PolyAI

More Info Coming Soon!

ProcedureFlow

A Knowledge Management software uniquely designed for the modern workplace. ProcedureFlow simplifies the way employees navigate organizational processes to accelerate proficiency. Create a single source of truth for company processes and improve the way you create, organize, update, share, and track procedures. Helping you boost employee confidence from day one.

Qualfon

Qualfon, a global business services company, provides multichannel customer engagement, lead generation, end-to-end integrated marketing, print and fulfillment solutions. Qualfon helps companies reduce costs and deliver superior customer experiences. Approximately 15,000 employees serve international brands throughout locations in the United States, the Philippines, Guyana, Colombia, Mexico, Costa Rica and India.

SmartAction

We are SmartAction®, the undisputed leader in purpose-built AI-powered Virtual Agents for customer service. At SmartAction, we utilize powerful technology and thoughtful CX services to deliver frictionless conversational AI experiences over voice, chat, and text. But don’t take our word for it – ask our CX-obsessed clients including AAA, DSW, Electrolux, and Choice Hotels.

Support Services Group

Support Services Group is a Global Omnichannel service provider, integrating digital business solutions that continue to grow revenues and deliver top-shelf CX for our clients. Partnering with our clients to craft tailored SOLUTIONS that leverage our great PEOPLE and TECHNOLOGY ensuring success. See us for how we can help you!

Talkdesk

Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance and consumer-like ease of use, over 1,400 innovative companies rely on Talkdesk to power their customer interactions.

Thrio

Our cloud contact center platform keeps you at the heart of the right conversations and the right experiences, every time. Achieve friction-free sales and service with our hybrid CCaaS/CPaaS/UCaaS platform. Deploy powerful automation that makes agents’ jobs easier and quicker, with more personalized service for every customer journey.

XSELL

XSELL exists to empower agents, clients, and organizations to increase human performance and job satisfaction through making conversations more personal. We do this by pairing together the best elements of human intuition and machine intelligence to drive results.

Zenarate

Develop top-performing agents through Simulation Training. Zenarate AI Coach is the “flight simulator” for customer and prospect engagement where agents in training are immersed in life-like Voice, Screen, and Chat Simulations to master high-impact topics they will face with live customers and prospects.

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