Advisory Board

19th Anniversary Customer Contact East Executive MindXchange Advisory Board

An Event Shaped by a Community of Your Peers!

Frost & Sullivan extends its appreciation to the following Advisory Board Members for their expertise and valuable support in ensuring the agenda delivers relevant and valuable content.

Aini Ali

Aini Ali

Vice President, Service Technology, Product & Operations
ADP
Customer Engagement Leadership Council Member

Francoise Benoit-Betters

Francoise Benoit-Betters

Vice President, Merchant Service
First American by Deluxe

Janet DeBaise

Janet DeBaise

Global Head of Outsource Vendor Management
StubHub

Joe Driscoll

Joe Driscoll

Director, Enterprise Care Center
State Farm
Member, Customer Engagement Leadership Council

Julia Fantilli

Julia Fantilli

Vice President, Customer Service & New Business
Foresters Financial
Member, Customer Engagement Leadership Council

Yamila Harris

Yamila Harris

Global Head of Support and User Experience
Munich Re Americas Services, Inc.
Member, Customer Engagement Leadership Council

Tom Jackson

Tom Jackson

Director, Technology North America
The Avon Company

Christopher Keenan

Christopher Keenan

Executive Director, Worldwide Medical Customer Engagement
Bristol Myers Squibb
Member, Customer Engagement Leadership Council

Amod Kelkar

Amod Kelkar

Vice President, Customer Service
Honda Aircraft Company

Shana Kelly

Shana Kelly

Senior Director, Athlete Engagement
DICK’s Sporting Goods

Dan Leslie

Dan Leslie

Senior Director, Business Operations
Lending Club


Jeffrey Newman

Jeffrey Newman

Manager, Customer Care
Porsche Cars North America

Asha Poitier

Asha Poitier

Manager, Inforce Contact Center
Foresters Financial
Associate Member, Customer Engagement Leadership Council

Alpa Shah

Alpa Shah

Global Vice President, Digital Transformation
Frost & Sullivan
Member, Customer Engagement Leadership Council

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