2022 FEATURED SPONSORS

24-7 Intouch

24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

[24]7.ai

[24]7.ai uses artificial intelligence, human insight, and deep vertical expertise to produce personalized, consistent, and satisfying customer experiences. Our advanced conversational AI platform, combined with 20+ years of contact center operational expertise, empowers the world’s largest and most recognizable brands to deliver natural, frictionless conversations across all digital and voice channels.

Acquire BPO

Acquire BPO is a global outsourcer located in the US, Australia, Philippines and the Dominican Republic. With 7,000+ staff, 14 locations and 14-years’ experience, we deliver automated, intelligent contact center and back office services. We’re proudly on IAOP’s® world’s best outsourcing providers’ list and Stevie’s Most Innovative Company of the Year.

Cogito

Cogito’s AI Coaching System augments phone professionals enabling organizations to deliver empathy at scale. The human-aware technology instantly analyzes hundreds of behaviors within conversations to provide live in-call guidance combined with a real-time measure of customer experience on every call. Cogito is augmenting thousands of phone professionals in the world’s most successful enterprises – increasing revenue, enhancing service and elevating the quality of care.

Cognigy

Cognigy is a global leader in conversational AI automation. Its low-code platform, Cognigy.AI, empowers enterprises to automate high volume customer and employee support requests using intelligent voice- and chatbots, delivering personalized experiences at scale.

Cognizant

Cognizant (Nasdaq-100:CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients run more innovative and efficient businesses. Cognizant is ranked 194 on the Fortune 500.

Cresta

Cresta makes business radically more productive by using Expertise AI to help sales and service teams improve their performance. Cresta’s Real-time Expertise AI uncovers expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching. This optimizes every customer conversation, driving better business results.

 

Cxperts

A highly trusted BPO company that provides Contact Center solutions across the U.S., Latin America and the Philippines. Our passion is to focus on employee engagement and providing our clients with superior locations and a highly qualified and motivated team to provide your customers with an exceptional customer experience.

Datamark

We serve as an extension to your brand. As a leading business process outsourcing (BPO) company, DATAMARK empowers. Fortune 500 companies and large enterprises with the strategies, solutions, and workforce to streamline workflows, control risks and reduce costs.

Emmersion

Emmersion has developed a fully-automated and adaptive language assessment engine that provides accurate and immediate reports in English and several other major languages. This tool helps global organizations automate bilingual language screening to more quickly, accurately, and affordably hire qualified talent, place students, reduce turnover, and improve CSAT scores.

Etech

Etech delivers next generation BPO solutions. A global minority owned business, Etech has created and trademarked how to turn your data into strategic insights. Leveraging the power of artificial plus human intelligence Etech enhances training and coaching to focus on critical behaviors creating improved customer experiences and shareholder value.

HGS

HGS is a global customer experience management company that combines technology-powered services in ai, automation, analytics and digital with domain expertise focusing on contact center solutions and back office processing to deliver transformational impact to clients. HGS takes a true “globally local” approach, with over 39,578 employees across 60 delivery centers in seven countries as well as a Work@Home delivery network of over 20,000 agents making a difference to some of the world’s leading brands across nine key verticals.

Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world.

Jacada

Jacada is a global leader in customer service automation delivering Intelligent Self-Service and Agent Assist solutions for enterprise clients. Using a #CollaborationFirst approach to automation, Jacada’s contact center solutions bring together rich UX design, real-time guidance, and intelligent automation capabilities to create collaborative experiences between customers, employees, AND robots. lin

MaestroQA

MaestroQA makes omnichannel quality assurance software for modern support teams. The world’s biggest customer-first brands depend on MaestroQA to improve agent performance, unlock business-level insights, and enable amazing customer experiences—all while improving the metrics that matter like retention, revenue, and CSAT.

Outsource Consultants

Outsource Consultants is a call center referral and advisory firm that helps companies find the perfect outsource call centers. Our experts simplify your search by matching you with BPO options that meet your exact requirements. If you want to eliminate the guess work from your next call center search, contact us!

Pathlight

More info coming soon!

SmartAction

We are SmartAction®, the undisputed leader in purpose-built AI-powered Virtual Agents for customer service. At SmartAction, we utilize powerful technology and thoughtful CX services to deliver frictionless conversational AI experiences over voice, chat, and text. But don’t take our word for it – ask our CX-obsessed clients including AAA, DSW, Electrolux, and Choice Hotels. li

Support Services Group

Support Services Group is a Global Omnichannel service provider, integrating digital business solutions that continue to grow revenues and deliver top-shelf CX for our clients. Partnering with our clients to craft tailored SOLUTIONS that leverage our great PEOPLE and TECHNOLOGY ensuring success. See us for how we can help you!

Teleperformance

Teleperformance is the global leader in outsourced omnichannel customer experience management and the trusted provider of Digital Integrated Business Services. Using technology to assist humans, Teleperformance offers exceptional customer experience, back-office, and knowledge services, ensuring consistently positive customer interactions on every channel, at any time.

TTEC

TTEC (previously known as TeleTech) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences. With more than 49,000 employees and 85 customer engagement centers around the world, we offer customer care and tech support, customer acquisition and retention, CX consulting and omnichannel technology.

Yext

Yext’s AI search platform is transforming the customer journey, and Support Answers is the latest innovation to modernize the support experience so that businesses — and their customers — can thrive. Learn how you can lower business costs, increase CSAT scores, and improve overall operational efficiency.

Share This
;
X