2022 FEATURED SPONSORS

24-7 Intouch

24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

[24]7.ai

[24]7.ai uses artificial intelligence, human insight, and deep vertical expertise to produce personalized, consistent, and satisfying customer experiences. Our advanced conversational AI platform, combined with 20+ years of contact center operational expertise, empowers the world’s largest and most recognizable brands to deliver natural, frictionless conversations across all digital and voice channels.

Acquire BPO

Acquire BPO is an award-winning global outsourcer with offices in Australia, the United States, Dominican Republic and the Philippines. With 9,500+ staff, 14 locations and 17-years’ experience, we deliver automated, intelligent contact center and back-office services. We are an International Gold Stevie® Award winner for Most Valuable Employer in 2023 and proudly on IAOP’s® world’s best outsourcing providers’ list.

Alta Resources

Alta Resources is a customer service and sales contact center provider (BPO) representing some of the world’s most recognizable and fastest-growing brands. We have the expertise and experience necessary to deliver seamless brand experiences and a genuine passion for our people and our clients’ brands. There’s no BPO quite like us.

Cogito

Cogito’s AI Coaching System augments phone professionals enabling organizations to deliver empathy at scale. The human-aware technology instantly analyzes hundreds of behaviors within conversations to provide live in-call guidance combined with a real-time measure of customer experience on every call. Cogito is augmenting thousands of phone professionals in the world’s most successful enterprises – increasing revenue, enhancing service and elevating the quality of care.

Cognigy

Cognigy is a global leader in conversational AI automation. Its low-code platform, Cognigy.AI, empowers enterprises to automate high volume customer and employee support requests using intelligent voice- and chatbots, delivering personalized experiences at scale.

Cognizant

Cognizant (Nasdaq-100:CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients run more innovative and efficient businesses. Cognizant is ranked 194 on the Fortune 500.

Cresta

Cresta makes business radically more productive by using generative AI to help sales and service teams unlock their full potential. Cresta AI uncovers expert behaviors from customer conversations and amplifies them with real-time assistance and coaching.

CXperts

A highly trusted BPO company that provides Contact Center solutions across the U.S., Latin America and the Philippines. Our passion is to focus on employee engagement and providing our clients with superior locations and a highly qualified and motivated team to provide your customers with an exceptional customer experience.

Datamark

We serve as an extension to your brand. As a leading business process outsourcing (BPO) company, DATAMARK empowers Fortune 500 companies and large enterprises with the strategies, solutions, and workforce to streamline workflows, control risks and reduce costs.

Emmersion

Emmersion has developed a fully-automated and adaptive language assessment engine that provides accurate and immediate reports in English and several other major languages. This tool helps global organizations automate bilingual language screening to more quickly, accurately, and affordably hire qualified talent, place students, reduce turnover, and improve CSAT scores.

Etech

Etech delivers next generation BPO solutions. A global minority owned business, Etech has created and trademarked how to turn your data into strategic insights. Leveraging the power of artificial plus human intelligence Etech enhances training and coaching to focus on critical behaviors creating improved customer experiences and shareholder value.

HGS

HGS is a digital CX company that provides the experts and technologies to make each customer interaction prompt, personal, and positive. With over 20,000 employees across 35 delivery centers in 8 countries, HGS helps businesses continually transform, optimize, and grow. Visit our website to learn how we champion every moment.

Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, optichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world.

MaestroQA

MaestroQA makes omnichannel quality assurance software for modern support teams. The world’s biggest customer-first brands depend on MaestroQA to improve agent performance, unlock business-level insights, and enable amazing customer experiences—all while improving the metrics that matter like retention, revenue, and CSAT.

Outsource Consultants

Are you looking for a new outsource provider? Outsource Consultants can eliminate your hiring and attrition challenges by matching you with a top-performing BPO that’s ready to onboard and scale. We’re not a call center, we’re a team of global outsourcing experts who help leading brands find the right fit BPO partner – at no charge!

Pathlight

Pathlight’s Realtime Performance Intelligence platform keeps sales teams engaged and motivated to exceed expectations. Our platform combines realtime data analysis, communications, AI coaching, predictive goals, 1:1s, recognition, conversation coaching, and much more. Pathlight is your team’s command center where reps manage themselves, managers become coaches, and everyone aligns on the path to success.

SmartAction

We are SmartAction®, the undisputed leader in purpose-built AI-powered Virtual Agents for customer service. At SmartAction, we utilize powerful technology and thoughtful CX services to deliver frictionless conversational AI experiences over voice, chat, and text. But don’t take our word for it – ask our CX-obsessed clients including AAA, DSW, Electrolux, and Choice Hotels.

Support Services Group

Support Services Group is a Global Omnichannel service provider, integrating digital business solutions that continue to grow revenues and deliver top-shelf CX for our clients. Partnering with our clients to craft tailored SOLUTIONS that leverage our great PEOPLE and TECHNOLOGY ensuring success. See us for how we can help you!

TaskUs

TaskUs provides the people, process, and technology that power the world’s most notable brands and disruptive companies through its customer care and back office outsourcing solutions. Our unique focus on transformational growth scales support systems and increases our partners’ bottom lines.

Teleperformance

Teleperformance is the global leader in outsourced omnichannel customer experience management and the trusted provider of Digital Integrated Business Services. Using technology to assist humans, Teleperformance offers exceptional customer experience, back-office, and knowledge services, ensuring consistently positive customer interactions on every channel, at any time.

TTEC

TTEC (previously known as TeleTech) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences. With more than 49,000 employees and 85 customer engagement centers around the world, we offer customer care and tech support, customer acquisition and retention, CX consulting and omnichannel technology.

Uniphore

Uniphore is the first built-for-scale, AI-native company that infuses AI into every part of the enterprise experience. Our enterprise-class multimodal AI and data platform unifies all elements of voice, video, text and data. We leverage Generative AI, Knowledge AI, Emotion AI and workflow automation together as your trusted co-pilot. That’s enterprise AI from Uniphore—the catalyst for the world’s most engaging customer and employee experiences.

XSELL

XSELL exists to empower agents, clients, and organizations to increase human performance and job satisfaction through making conversations more personal. We do this by pairing together the best elements of human intuition and machine intelligence to drive results.

Yext

Yext’s AI search platform is transforming the customer journey, and Support Answers is the latest innovation to modernize the support experience so that businesses — and their customers — can thrive. Learn how you can lower business costs, increase CSAT scores, and improve overall operational efficiency.