Advisory Board
18th Anniversary Customer Contact Executive Mindxchange Advisory Board
An Event Shaped by a Community of Your Peers!
Frost & Sullivan extends its appreciation to the following Advisory Board Members for their expertise and valuable support in ensuring the agenda delivers relevant and valuable content.
Advisory Board
Todd Allmond
Director, Customer Experience Center of Excellence
Microsoft
Cal Austin
Innovative Customer Experience Lead – Emerging Markets
Pfizer
Jasmine Green
Vice President Enterprise Customer Solutions and Enablement
Nationwide
Brian Gustin
Senior Director of Business Operations and Customer Engagement
Crocs, Inc.
Prabhu Kannan
Global Business Process Head
TikTok
Brian Lam
Director of Insurance Operations
Safety Insurance Group, Inc.
Terrie Lawson
Customer Care Manager
Watkins Wellness
Vannessa LeBoss
Director, Connect Direct
Communication Service for the Deaf, Inc.
Kevin Martin
Director, Senior Experience Owner
USAA
Erin McMillan
Assistant Vice President- Customer Operations
Cox Automotive Media Group
Michelle Norcross
Executive Director
New Avon Company
Jason Persico
Director, Workforce Optimization
Wyndham Destinations
Aisha Ponds
Director, Stakeholder Escalations
BlueCross BlueShield of North Carolina
Gordon Schleffer
Assistant Vice President, Member Services
Molina Healthcare
Alpa Shah
Global Vice President, Digital Transformation
Frost & Sullivan
Helen Shuford
Customer Experience Manager
Georgia Power Company
Christopher Sipprell
Vice President, Customer Experience
UnitedHealth Group