Advisory Board

18th Anniversary Customer Contact Executive Mindxchange Advisory Board

An Event Shaped by a Community of Your Peers!

Frost & Sullivan extends its appreciation to the following Advisory Board Members for their expertise and valuable support in ensuring the agenda delivers relevant and valuable content.

Advisory Board

todd-allmond

Todd Allmond

Director, Customer Experience Center of Excellence
Microsoft

Cal-Austin

Cal Austin

Innovative Customer Experience Lead – Emerging Markets
Pfizer

Jasmine-Green

Jasmine Green

Vice President Enterprise Customer Solutions and Enablement
Nationwide

Brian-Gustin

Brian Gustin

Senior Director of Business Operations and Customer Engagement
Crocs, Inc.

Prabhu-Kannan

Prabhu Kannan

Global Business Process Head
TikTok

Brian-Lam

Brian Lam

Director of Insurance Operations
Safety Insurance Group, Inc.

Terrie-Lawson

Terrie Lawson

Customer Care Manager
Watkins Wellness

Vannessa-LeBoss

Vannessa LeBoss

Director, Connect Direct
Communication Service for the Deaf, Inc.

Kevin-Martin

Kevin Martin

Director, Senior Experience Owner
USAA

Erin-McMillan

Erin McMillan

Assistant Vice President- Customer Operations
Cox Automotive Media Group

Michelle-Norcross

Michelle Norcross

Executive Director
New Avon Company

Jason-Persico

Jason Persico

Director, Workforce Optimization
Wyndham Destinations

Aisha-ponds-headshot

Aisha Ponds

Director, Stakeholder Escalations
BlueCross BlueShield of North Carolina

Gordon-Schleffer

Gordon Schleffer

Assistant Vice President, Member Services
Molina Healthcare

Alpa Shah

Alpa Shah

Global Vice President, Digital Transformation
Frost & Sullivan

Helen-Shuford

Helen Shuford

Customer Experience Manager
Georgia Power Company

Christopher-Sipprell

Christopher Sipprell

Vice President, Customer Experience
UnitedHealth Group

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