An "EXCLUSIVE & PURPOSELY ATYPICAL" Experience
Embracing a New Era in Customer and Agent Experience
Be Inspired by an Inspiring Community with
Fab Facilitators, NOT Speakers
Out of the Box Networking
Real-Time Conversations & Networking
Return on Relationships
Marriott Harbor Beach Resort and Spa
Ft. Lauderdale, FLORIDA
DON’T MISS OUT! SEE YOU IN FLORIDA
Proof of Vaccination or Negative Covid Test
Customer Contact East Prepares you for the Future of Customer Care
Customer Engagement: Rethink and Reinvigorate
AI and Automation: Delivering Value to the Agent
Performance Management: Alignment and Optimization
New Ways of Working: Reimagined
Our Participants Say It Best
Frost & Sullivan does an amazing job of looking for relevant, timely topics for keynote speakers and breakout discussions.
Teddi Burress, Director, Customer Experience, Nationwide
Good content and really fun interactive sessions and games.
Debbie Elchlepp, Director, Contact Center Operations, Twinstar Credit Union
The Executive MindXchange created a learning environment where colleagues felt empowered to collaborate and to help each other.
Chris Keenan, Senior Director & Head of Medical Customer Engagement, Bristol-Myers Squibb
The entire speaker roster were rock stars in their respective fields.
Vinod Varma, Senior Vice President, Service Excellence, Oak Street Health
The event was well rounded!
Kelly Easter, AVP, Contact Center Design & Optimization, Safelite
Material is relevant; speakers are knowledgeable; networking is great; lots of relevant ideas. Sparked my team!
Amar Sidhu, Senior Vice President, Country Head, ADP Philippines
When it comes to what is happening now in services and what I need to learn for the future, Frost & Sullivan is the place to be. I not only get to learn from peers like me, I get to be inspired by thinkers and visionaries that are dreaming about what the future can bring me and then making it happen. Frost is a must stop by every year for me. I am grateful for the knowledge and kinship I enjoy, whether virtual or in person, it rocks!
Jonathan Shroyer, Chief Executive Officer and Founder, Officium Labs
Customer Engagement Leadership Council Member