A Frost & Sullivan Executive MindXchange: Where Everyone is a Thought Leader

An "EXCLUSIVE & PURPOSELY ATYPICAL" Experience

Embracing a New Era in Customer and Agent Experience

Be Inspired by an Inspiring Community with

Fab Facilitators, NOT Speakers Out of the Box Networking Real-Time Conversations & Networking Return on Relationships

April 23-26, 2023
Marriott Harbor Beach Resort and Spa
Ft. Lauderdale, FLORIDA

DON’T MISS OUT! SEE YOU IN FLORIDA

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Customer Contact East Prepares you for the
Future of Customer Care

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Customer Engagement: Rethink and Reinvigorate

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AI and Automation: Delivering Value
to the Agent

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Performance Management: Alignment and Optimization

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New Ways of Working: Reimagined

Our Participants Say It Best

“I love your events. Seriously, they are amazing.”
Senior Vice President, Global Call Center Operations, Leaf Home

LeafHome

“…one of a kind. Truly differentiated in the world of events…you are guaranteed to walk away enlightened and recharged to make a difference.”
Vice President, Service Technology, ADP

ADP

“The best practices, roadmaps, lessons learned all roll up to enable meaningful change that benefits the customer and the company."
Manager, CX, Tucson Electric Power Company

Tucson Electric Power Company

“…an environment that promotes exchanging ideas and establishing contacts within our industry.”
Vice President, Robert Half International Inc.

Robert Half International Inc.

“This was the best event I have attended during my decades as a call center leader.”
Director, Glass America LLC

Glass America LLC

“The amount of openness to share what is going well and what did not go well - that takes courage and an environment where you feel safe to do that - that's Frost & Sullivan!“
RTS Operations Director, US Region, Baxter International Inc.

Baxter International Inc.

“…best practices and learning from others what they discovered on their journey gave me some real-world practical steps to take into consideration for my FY23 projects.”
Vice President, PSCU

 PSCU

“ …I'm already looking forward to next year!”
Manager, Operational Shared Services, Foresters Financial

  Foresters Financial

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