2020 FEATURED SPONSORS

Aceyus

Aceyus, the expert in Contact Center technology, unifies multi-platform/omni-channel data through highly customizable dashboards and optimized reporting. As companies embrace new digital channels Aceyus is at the center, keeping the focus on Customer Experience with a goal of increasing satisfaction, employee engagement and bottom line profitability.

Acquire BPO

Acquire BPO is a global outsourcer located in the US, Australia, Philippines and the Dominican Republic. With 7,000+ staff, 14 locations and 14-years’ experience, we deliver automated, intelligent contact center and back office services. We’re proudly on IAOP’s® world’s best outsourcing providers’ list and Stevie’s Most Innovative Company of the Year.

Aspect

Aspect is on a mission to simplify and improve customer engagement. Our best-of-breed contact center and workforce optimization applications help companies keep agents engaged while providing exceptional customer experiences. Our flexible, scalable solutions for self-service, interaction management and workforce optimization are available as on-premises, hosted, private or public cloud deployments.

Cicero

Front-office data mining and analytics for Process and People. Form a complete view of process data by gathering every endpoint entry from users, systems, and applications— everything from the desktop, log files, direct database access, spreadsheets, and web services. Then analyze and make purposeful decisions that support your business transformation journey.

DATAMARK

We serve as an extension to your brand. As a leading business process outsourcing (BPO) company, DATAMARK empowers Fortune 500 companies and large enterprises with the strategies, solutions, and workforce to streamline workflows, control risks and reduce costs.

Eventus Solutions Group

Eventus delivers Managed Solutions, Strategy and Consulting, and Experience Innovations with engagement models that Amplify CX Outcomes. Eventus has influenced over 1 billion customer interactions, reduced over $100mm in Client costs, all while improving customer loyalty. Eventus provides industry expertise, a partner ecosystem, and proven methodologies that enable their Clients to exceed goals, minimize risk, and drive CX success.

Genesys

At Genesys we have been dedicated to helping organizations of all sizes deliver exceptional customer experiences. For over 25 years, we’ve delivered customer engagement, employee engagement, and business optimization solutions that have enabled great customer relationships and business results.

HGS

HGS provides business process management (BPM) services from contact centers to HRO, back-office, and marketing solutions. Taking a true “globally local” approach with over 44,200 employees in 75 worldwide locations, HGS combines technology-powered services in automation, analytics, and digital to deliver transformational impact to some of the world’s leading brands across nine key verticals.

Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly combine AI & human understanding to enable businesses & consumers to engage in productive conversations. With flexible solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings & unprecedented customer experience for some of the largest brands in the world.

Jacada

Jacada’s automation expertise and IP within customer operations continues to deliver end-to-end customer service automation solutions to global enterprises. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership.

Lessonly

Lessonly is powerfully simple training software that helps teams learn, practice, and do better work. We are used by over 3 million learners at more than 900 leading companies including Trunk Club, Ibotta, U.S. Cellular, and Zendesk to share knowledge, develop skills, and reinforce best practices. The result is faster onboarding, higher NPS scores, more closed deals, and a superior customer experience.

Outsource Consultants

Outsource Consultants is a call center referral and advisory firm that helps companies find the perfect outsource call centers. Our experts simplify your search by matching you with BPO options that meet your exact requirements. If you want to eliminate the guesswork from your next call center search, contact us!

PTP

PTP collaborates with leading businesses to develop results-driven technology solutions that transform the customer experience. PTP stays connected to your business drivers while enabling a 360° view of the customer to increase engagement enterprise wide by optimizing technology and business processes to breakdown silos and enhance customer connections through seamless omni-channel communication.

ServiceNow

ServiceNow makes work better across the enterprise. Getting simple stuff completed at work can be easy, and getting complex multistep tasks accomplished can be painless. Our applications automate, predict, digitize and optimize business processes and tasks, across IT, customer service, security operations, human resources and more, creating a better experience for your employees and customers.

SmartAction

SmartAction is the leading provider of AI-powered customer self-service solutions. Our cloud-based platform is built for enterprises to satisfy growing expectations for self-service. We focus on building an environment where intelligent virtual agents are handling complex customer requests in every medium – voice, SMS text, chat, social media, and mobile.

Teleperformance

At Teleperformance, we combine human touch and high technology to deliver extraordinary customer experiences. While technology creates new agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion to make it happen. We’re experts in people interactions.

TTEC

TTEC (previously known as TeleTech) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences. With more than 49,000 employees and 85 customer engagement centers around the world, we offer customer care and tech support, customer acquisition and retention, CX consulting and omnichannel technology.

Verint

Verint® is a global leader in Actionable Intelligence® solutions. Our portfolio includes Customer Engagement Optimization software and services that capitalize on solutions from KANA®, A Verint Company to help organizations enrich customer interactions across communications channels, optimize their workforces, and improve business processes.

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