Customer Contact East 2024

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Acquire BPO

Acquire BPO, founded in 2005, offers customer contact and BPO solutions globally, employing 9,500+ professionals across 14 locations. Serving diverse industries like telecommunications and finance, they optimize costs and improve productivity through customer service, sales, technical support, and back-office functions. They prioritize safety, flexibility, innovation, and client-centric solutions.

AmplifAI

AmplifAI is the #1 AI-enabled platform for performance and CX management—built specifically for contact centers. We unify data into a single performance view and deliver role-specific insights and AI-driven actions to CX and service teams. From Auto QA to AI-enabled coaching, 10,000+ teams rely on AmplifAI to drive results.

Coveo

Coveo powers unified experiences while reducing costs with the market-leading AI-powered relevance platform. We deliver personalized & contextual intelligence along the entire customer journey through search, recommendation, and GenerativeAI capabilities. Coveo’s API-first platform is cloud-native SaaS, multi-tenant and headless. Coveo empowers service and CX leaders in FS, software, telecom & more.

Datamark

DATAMARK is a global BPO with 4,600+ employees across the U.S., Mexico, and India. With 35+ years of experience and partnerships averaging 15 years, we power your brand’s evolution—from Tier 1 support to AI-driven EDI annotation—combining human expertise with next-gen tech to enable tomorrow’s contact center, today.

Gatestone

Gatestone provides world-class business process outsourcing and customer experience solutions, specializing in tailored programs for companies in a wide variety of industries, including financial services, retail, and technology support. With multilingual talent and worldwide locations, we help organizations optimize operations, enhance customer engagement, and achieve their strategic goals.

IA Solutions

IA Solutions is a family-owned contact center with a rich 50-year history of innovation in the after-hours support and BPO sectors. Our mission is to enable our partners to achieve unprecedented levels of customer service and sales with our unrivaled omni-channel capabilities, which provide value through increased efficiency, reduced costs, and enhanced customer experiences.

Interactions

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world.

Intradiem

Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Our patented AI-powered technology processes the massive quantity of data generated by contact centers and back offices and takes immediate action to support both in-center and remote teams.

Nextiva

Nextiva powers a million users with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with customers. Nextiva’s commitment to Amazing Service® is the cornerstone of its success. Nextiva was established in 2008 and is headquartered in Arizona.

Observe.ai

The AI platform for contact centers – enables companies to automate, analyze, and act on every customer interaction. Built upon our leadership in conversation intelligence, our platform combines advanced capabilities to create autonomous contact.
Having transformed operations in 350+ contact centers, we drive efficiency, performance, and business outcomes.

PolyAI

PolyAI builds the world’s most lifelike enterprise voice agents for customer service and support. Our voice AI platform helps companies like FedEx, Marriott, Allstate and Unicredit automate the work of thousands of customer service representatives and provide superhuman customer experience at scale. The company has raised $120m from investors.

Procedureflow

Procedureflow simplifies knowledge management by turning complex processes into easy-to-follow visual guides that remain accurate, collaborative, and compliant. With a strategic knowledge governance framework and task automation, businesses can deliver trusted knowledge to employees and AI – helping them provide efficient, high-quality customer service and reduce risk across operations.

Upland Software

Upland Software is a leader in cloud-based tools for digital transformation. Upland’s contact center suite of products are designed to make your agents’ lives easier so they can focus on solving your customers’ problems. From delivering knowledge at the time of need or a CTI to ignite agent efficiency, Upland has you covered with Panviva, RightAnswers, and InGenius.

VXI

VXI is a minority certified Customer Experience (CX) BPO Partner. We provide Contact Center Management, CX Strategy and Transformation, and Digital CX (AI & Automation) solutions.

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