Visionary Headliners, Rockstars
and Fab Facilitators

Tracy is a highly regarded digital transformation leader, speaker and change agent. A relentless innovator, Tracy has more than 20 years’ experience embedding transformational change at B2B companies including GE and Harris Interactive though integrated agency work. Tracy will be discussing how Kimberly-Clark Professional is adapting its core operating model and mindset to evolve into a digital and customer-first organization.

Jennifer has decades of experience in behavioral science, digital design, experience and strategy. Her talks are informative, engaging, and thought-provoking. You will be entertained, educated, and transformed after hearing her speak.

Mike has over 25 years experience focusing on customer mission success in innovative technology organizations. He has worked to align the strategy, marketing, and new business divisions to have a unified customer centric approach while successfully achieving business objectives.

Derrick leads the teams responsible for developing and executing the Customer Strategy.  He has a track record of envisioning strategy and achieving bodacious goals. In addition to this, his expertise lies in having been responsible for leading Investment Strategy, Project Management, Construction and Project Controls, Distribution Automation, Technology, and Data Analytics.

Nabeel has over 10 years’ experience in improving customer experience leveraging digital methodologies. In his previous role as the Commercial Excellence Leader for GE Healthcare Canada he launched and grew the B2B e-Commerce platform from start to a thriving multi-million dollar channel in 3 years working across all organization silos to make Canada the fastest growing e-Commerce business globally.

As we emerge from the pandemic fog, Erin is doing ALL the things including returning to school to earn a master’s degree in Industrial-Organizational Psychology.

Jan is a member of the CCO leadership team, establishing a Group CX Centre of Excellence leading & executing Irish Life’s ambitious customer strategy. Jan was previously Head of Insights & Planning at Dublin Airport, joint winner in the European Airports category of airport service quality awards 2018.

Theresa chairs the J&J Design Council which is focused on advancing world-class practices in product design to drive speed, simplification and robustness in the development of customer-centered health care solutions across J&J. As part of this effort she is responsible for creating customer experience frameworks from discovery to launch via customer engagement strategies and customer insights planning and execution guidelines.

Anastasia is a customer-obsessed leader who brings a positive, people-centered, and holistic approach to innovation and Customer Experience strategy. Ex consultant and marketing strategist, she’s moved to Customer Experience to design start to end delightful experiences and journeys to drive loyalty and business growth (at DoorDash) obsessing not just about the contact center, but also all pieces of the experience including Product, Design, Marketing, etc.

Nitin is a two-and-a-half-decade veteran of enterprise customer service applications, having been at Siebel Systems, RightNow Technologies, and Oracle in various go-to-market, sales, and strategy roles. Nitin also led business strategy at knowledge management pioneer KNOVA Software. In 2012, Nitin was awarded the Consortium for Service Innovation’s Innovator award for his extensive contributions to the customer service industry at large.

Crystal Collier is a catalyst who improves an organization’s results by understanding, designing, and enhancing experiences across the entire customer lifecycle. Her work is devoted to transformational CX-strengthening relationships to improve the interaction between employees and customers in a variety of industries, including consumer electronics, interactive entertainment, insurance, automotive, retail, internet and multi-level marketing. As a thought leader in the industry, she is a frequent speaker and author on CX trends and innovations.

As a CX instigator, Mark is a CX evangelist promoting enhanced technologies including Automated Intelligence, Machine Learning and Natural language processing to streamline client engagement, drive brand image and deliver on exceptional stakeholder value.