Advisory Board
An Event Shaped by a Community of Your Peers
Frost & Sullivan extends its appreciation to the following Customer Contact Advisory Board Members for their expertise and valuable support in ensuring the agenda delivers relevant and valuable content.
Jackie Counts
Vice President, Field Operations
Optimum
Joe DeLuca
Senior Director, Voice Contact Center and Collaboration
Wyndham Hotels & Resorts
Brian Jeppesen
Director, Contact Center Operations
Fertitta Entertainment
Fred Kleiman
Vice President, Customer Service Direct to Consumer
Tennis Channel
Mark Levy
Head of Consumer Product and Customer Experience
Frontier Internet
Danny McPhaul
Manager, Customer Success
TE Connectivity
Asha Poitier
Senior Manager, US Experience Center
Foresters Financial
Customer Engagement Leadership Council Member
Alpa Shah
Global Vice President – CX Practice
Frost & Sullivan
Customer Engagement Leadership Council Member
Suzy Weaver
Chief Customer Officer
Slavic 401k