Effective Change Management Across The Ecosystem By Michael Cooper | Aug 20, 2021 | CC, CCE, CCS, CCW | 0 comments ← Previous Post Leading Exhausted Customer Contact Workers Next Post → Understanding Personalization You may also like One from Lili’s book, my first manager ever. Work CAN be fun. How to Lead Through the Next Decade: Managing Constant Change Fatigue and Change Saturation Mastering Your CX Influence